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~isPartOf:"Production and operations management : the flagship research journal of the Production and Operations Management Society"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
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Service quality
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Andritsos, Dimitrios A.
1
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Dai, Tinglong
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Diamant, Adam
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Diwas KC
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Heim, Gregory R.
1
Heineke, Janelle
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Production and operations management : the flagship research journal of the Production and Operations Management Society
Health care management review : HCM review
73
International journal of hospitality management
54
Journal of health economics
40
Journal of health organization and management
36
Working paper / National Bureau of Economic Research, Inc.
36
NBER working paper series
33
Quality management journal : QMJ
32
NBER Working Paper
30
Health marketing quarterly
23
Health economics
21
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
14
Total quality management & business excellence
14
Ruhr economic papers
13
Discussion paper / Centre for Economic Policy Research
12
The European journal of health economics
12
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Tourism management : research, policies, practice
11
CHE research paper
10
Discussion paper series / IZA
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Health economics review
9
Journal of business research : JBR
9
Journal of travel and tourism marketing
9
Manufacturing & service operations management : M & SOM
9
Technological forecasting & social change : an international journal
9
International journal of production research
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of operations management
8
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1
Impact of universal healthcare on patient choice and quality of care
Diwas KC
;
Kim, Tongil TI
- In:
Production and operations management : the flagship …
31
(
2022
)
5
,
pp. 2167-2184
Persistent link: https://www.econbiz.de/10013277031
Saved in:
2
Impact of the Hospital Readmission Reduction Program on hospital readmission and mortality : an economic analysis
Qiu, Liangfei
;
Kumar, Subodha
;
Sen, Arun
;
Sinha, Atish P.
- In:
Production and operations management : the flagship …
31
(
2022
)
5
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10013277044
Saved in:
3
Designing AI-augmented healthcare delivery systems for physician buy-in and patient acceptance
Dai, Tinglong
;
Tayur, Sridhar
- In:
Production and operations management : the flagship …
31
(
2022
)
12
,
pp. 4443-4451
Persistent link: https://www.econbiz.de/10014265858
Saved in:
4
Incentive programs for reducing readmissions when patient care is co-produced
Andritsos, Dimitrios A.
;
Tang, Christopher S.
- In:
Production and operations management : the flagship …
27
(
2018
)
6
,
pp. 999-1020
Persistent link: https://www.econbiz.de/10011969989
Saved in:
5
Coordinated scheduling for a multi-server network in outpatient pre-operative care
Wang, Dongyang
;
Morrice, Douglas J.
;
Muthuraman, Kumar
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
3
,
pp. 458-479
Persistent link: https://www.econbiz.de/10011970028
Saved in:
6
The boarding patient : effects of ICU and hospital occupancy surges on patient flow
Long, Elisa F.
;
Mathews, Kusum S.
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2122-2143
Persistent link: https://www.econbiz.de/10011970032
Saved in:
7
Outpatient appointment block scheduling under patient heterogeneity and patient no-shows
Lee, Seung Jun
;
Heim, Gregory R.
;
Sriskandarajah, Chelliah
- In:
Production and operations management : the flagship …
27
(
2018
)
1
,
pp. 28-48
Persistent link: https://www.econbiz.de/10011970049
Saved in:
8
Dynamic patient scheduling for multi-appointment health care programs
Diamant, Adam
;
Milner, Joseph
;
Quereshy, Fayez
- In:
Production and operations management : the flagship …
27
(
2018
)
1
,
pp. 58-79
Persistent link: https://www.econbiz.de/10011970050
Saved in:
9
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
Saved in:
10
Distance, quality, or relationship? : interhospital transfer of heart attack patients
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2251-2269
Persistent link: https://www.econbiz.de/10011970064
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