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~isPartOf:"Quality management journal : QMJ"
~subject:"Hochschule"
~subject:"Krankenhaus"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Dienstleistungsqualität
89
Service quality
89
Quality management
45
Qualitätsmanagement
45
Customer satisfaction
34
Kundenzufriedenheit
34
Hospital
32
Gesundheitsversorgung
19
Health care
19
Consumer behaviour
18
Konsumentenverhalten
18
service quality
18
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Patienten
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Produktqualität
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healthcare
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Messung
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Restaurant industry
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Structural equation model
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Strukturgleichungsmodell
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customer satisfaction
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quality management
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Gowen, Charles, III.
5
McFadden, Kathleen L.
5
Prybutok, Victor R.
5
Lee, Jung Young
4
Johnson, Dana M.
3
Russell, Roberta S.
3
Bernardo, Vitor Zanetti
2
Chakraborty, Subhajit
2
Davis, Mark
2
Ferrand, Yann B.
2
Fredendall, Lawrence
2
Fredendall, Lawrence D.
2
Gerolamo, Mateus Cecílio
2
Honda, Ana Carolina
2
Kaynak, Hale
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Qin, Hong
2
Taaffe, Kevin
2
Weathers, Danny
2
Weiss, Rebecca
2
Zhang, Xiaoni
2
Atrek, Banu
1
Bayraktaroglu, Gul
1
Belohlav, James A.
1
Berry, Leonard L.
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Boakye, Kwabena G.
1
Boonme, Kittipong
1
Cheah, Jun-Hwa
1
Choi, Yunsik
1
Cook, Lori S.
1
Cudney, Elizabeth A.
1
Drehmer, David E.
1
Duffey, Noah
1
Elrod, Cassandra C.
1
Fleck, Robert A.
1
Fless, Kristin
1
George, Benjamin
1
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Quality management journal : QMJ
Health care management review : HCM review
73
International journal of hospitality management
56
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of health economics
40
Journal of health organization and management
36
The TQM journal : the international review of organizational improvement
34
Health marketing quarterly
23
International journal of quality and service sciences
23
Journal of marketing for higher education
23
Health economics
21
International journal of productivity and quality management : IJPQM
21
Discussion paper series / IZA
20
International journal of contemporary hospitality management
20
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
The service industries journal
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of quality & reliability management
13
Ruhr economic papers
13
International review on public and non-profit marketing
12
The European journal of health economics
12
Journal of business research : JBR
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CESifo working papers
10
CHE research paper
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
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ECONIS (ZBW)
36
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1
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
2
An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.
;
Khanna, Vandana Tandon
- In:
Quality management journal : QMJ
28
(
2021
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10012425476
Saved in:
3
A total quality service framework for private higher education in South Africa
Van Schalkwyk, Riaan Dirkse
;
Steenkamp, Rigard Johan
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 106-119
Persistent link: https://www.econbiz.de/10012309610
Saved in:
4
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
5
Managing service-specific and open-posting block sizes when allocating operating room time
Taaffe, Kevin
;
Fredendall, Lawrence
;
Weiss, Rebecca
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 18-31
Persistent link: https://www.econbiz.de/10011976306
Saved in:
6
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
7
Towards a triadic quality measurement framework for U.S. healthcare
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10011976317
Saved in:
8
How Lean Six Sigma principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10011976324
Saved in:
9
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
10
Managing service-specific and open-posting block sizes when allocating operating room time
Taaffe, Kevin
;
Fredendall, Lawrence
;
Weiss, Rebecca
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 18-31
Persistent link: https://www.econbiz.de/10012309038
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