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~isPartOf:"Services marketing quarterly"
~subject:"Hochschule"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
76
Kundenzufriedenheit
76
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
50
Relationship marketing
50
service quality
21
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Brand management
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customer satisfaction
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loyalty
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Arrivabene, Lorena Silva
1
Björk, Peter
1
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Dholakia, Ruby R.
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Dinsmore, John
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El-Bassiouny, Noha
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Services marketing quarterly
Health care management review : HCM review
73
International journal of hospitality management
56
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of health economics
40
Journal of health organization and management
36
Quality management journal : QMJ
36
The TQM journal : the international review of organizational improvement
34
Health marketing quarterly
23
Journal of marketing for higher education
23
International journal of quality and service sciences
22
Health economics
21
International journal of productivity and quality management : IJPQM
21
Discussion paper series / IZA
20
International journal of contemporary hospitality management
20
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
The service industries journal
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of quality & reliability management
13
Ruhr economic papers
13
International review on public and non-profit marketing
12
The European journal of health economics
12
Journal of business research : JBR
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CESifo working papers
10
CHE research paper
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
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1
Hospital service quality and outpatient satisfaction in model hospitals in India
Patel, Hiren J.
;
Patel, Nikunjkumar D.
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 312-328
Persistent link: https://www.econbiz.de/10013352806
Saved in:
2
Understanding business student retention during Covid-19 : roles of service quality, college brand, and academic satisfaction, and stress
Swani, Kunal
;
Wamwara, Wakiuru
;
Goodrich, Kendall
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 329-352
Persistent link: https://www.econbiz.de/10013352807
Saved in:
3
Effects of healthcare service provider's organizational socialization and support on patients' well-being
Rahman, Arafat
;
Björk, Peter
;
Ravald, Annika
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10012256933
Saved in:
4
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
5
Impact of service quality, satisfaction and corporate image on loyalty : a study of a publicly traded for-profit university
Arrivabene, Lorena Silva
;
Vieira, Paulo Roberto da Costa
; …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 189-205
Persistent link: https://www.econbiz.de/10012179174
Saved in:
6
Developing a specialized service quality model for universities
Fazli-Salehi, Reza
;
Esfidani, Mohammad Rahim
;
Torres, …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012179177
Saved in:
7
Achieving student satisfaction and student loyalty in higher education : a focus on service value dimensions
Paul, Rik
;
Pradhan, Sudeepta
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 245-268
Persistent link: https://www.econbiz.de/10012179184
Saved in:
8
Hospital marketing and communications via social media
Smith, Katherine Taken
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011756722
Saved in:
9
Internal stakeholders' claims on branding a state university
Dholakia, Ruby R.
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 226-238
Persistent link: https://www.econbiz.de/10011798686
Saved in:
10
A quest for service quality in higher education : empirical evidence from Sri Lanka
Ushantha, R. A. Chanaka
;
Kumara, P. A. P. Samantha
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 98-108
Persistent link: https://www.econbiz.de/10011486832
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