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Selbstbedienung
10
Self-service
10
Consumer behaviour
6
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USA
4
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4
Food retailing
3
Lebensmitteleinzelhandel
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Services marketing quarterly
The journal of services marketing
15
The service industries journal
14
Journal of retailing and consumer services
13
Journal of business research : JBR
12
Europäische Hochschulschriften / 5
11
International journal of hospitality management
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
Betriebs-Berater : BB
6
Service business
6
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
SpringerLink / Bücher
5
The international review of retail, distribution and consumer research
5
Gabler Edition Wissenschaft
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Economie et statistique
3
History of retailing and consumption
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Journal of marketing
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Betriebswirtschaftliche Abhandlungen
2
Cogent business & management
2
Der Handel heute : in memoriam Julius Hirsch
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European journal of marketing : EJM
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European retail research
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Food marketing
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Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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Handbook of hospitality operations and IT
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ECONIS (ZBW)
10
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1
Self-service technology in casual dining restaurants
Nilsson, Elin
;
Pers, Johannes
;
Grubbström, Linn
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 57-73
Persistent link: https://www.econbiz.de/10012607283
Saved in:
2
Self-service technology : examining the influence of emotions
Mukerjee, Kaushik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
Saved in:
3
Supermarket self-checkout usage in the United States
Larson, Ronald B.
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10012179167
Saved in:
4
Technology-based self-service and its impact on customer productivity
Kim, Taehee
;
Kim, Min Cheol
;
Moon, Geewoon
;
Chang, Kyungro
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 255-269
Persistent link: https://www.econbiz.de/10010401576
Saved in:
5
The role of the manager in shaping customer contact employee perceptions of the firm's relationship with technology : a conceptual model
Fleming, David E.
;
Artis, Andrew B.
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 126-138
Persistent link: https://www.econbiz.de/10009745740
Saved in:
6
Anticipating consumer reaction to RFID-enabled grocery checkout
Dean, Dwane H.
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 86-101
Persistent link: https://www.econbiz.de/10009726517
Saved in:
7
The role of the manager in shaping customer contact employee perceptions of the firm's relationship with technology : a conceptual model
Fleming, David E.
;
Artis, Andrew B.
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 330-342
Persistent link: https://www.econbiz.de/10009671252
Saved in:
8
The influence of technology readiness on the evaluation of self-service technology attributes and resulting attitude toward technology usage
Elliott, Kevin M.
;
Meng, Juan
;
Hall, Mark
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 311-329
Persistent link: https://www.econbiz.de/10009671253
Saved in:
9
Antecedents of technology-based self-service acceptance : a proposed model
Oghazi, Pejvak
;
Mostaghel, Rana
;
Hultman, Magnus
; …
- In:
Services marketing quarterly
33
(
2012
)
3
,
pp. 195-210
Persistent link: https://www.econbiz.de/10009583093
Saved in:
10
The impact of social presence on technology based self-service use : the role of familiarity
Kinard, Brian R.
;
Capella, Michael L.
;
Kinard, Jerry L.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 303-314
Persistent link: https://www.econbiz.de/10003865584
Saved in:
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