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~isPartOf:"The international journal of bank marketing : IJBM"
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Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
37
Kundenzufriedenheit
37
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
25
Relationship marketing
25
Bank
22
Personal banking
16
Privatkundengeschäft
16
Bankgeschäft
13
Banking services
13
Electronic Banking
13
Electronic banking
13
India
10
Indien
10
Financial services
6
Finanzdienstleistung
6
Banking
5
Banks
5
Customer loyalty
5
Loyalty
5
Satisfaction
5
Trust
5
Dienstleistungsmarketing
4
E-commerce
4
Islamic finance
4
Islamisches Finanzsystem
4
Mobile banking
4
Pakistan
4
SERVQUAL
4
Services marketing
4
Brand management
3
Confidence
3
Customer orientation
3
Electronic Commerce
3
Lieferantenmanagement
3
Markenführung
3
Mobile Business
3
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Undetermined
30
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Article
58
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Article in journal
58
Aufsatz in Zeitschrift
58
Language
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English
58
Author
All
Brun, Isabelle
2
Choudhury, Koushiki
2
Kaura, Vinita
2
Ladeira, Wagner Junior
2
Rajaobelina, Lova
2
Sampaio, Cláudio Hoffmann
2
Santini, Fernando de Oliveira
2
Sultan, Parves
2
Adewoye, Oyerinde J.
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Al-jazzazi, Akram Mahmoud
1
Aliouat, Boualem
1
Amin, Muslim
1
Andronikidis, Andreas I.
1
Araujo, Clecio Falcao
1
Arcand, Manon
1
Ayo, Charles K.
1
Babakus, Emin
1
Bak, Randall
1
Bandyopadhyay, Nirmalya
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Batra, Dharminder Kumar
1
Bhat, Suhail Ahmad
1
Buonamassa, Daniela
1
Butt, Muhammad Mohsin
1
Casado, Ana Belén
1
Chikazhe, Lovemore
1
Clemes, Michael D.
1
Darzi, Mushtag Ahmad
1
Dauda, Samson Yusuf
1
De Meyer-Heydenrych, Christine F.
1
Devlin, James
1
Douglas, G.
1
Eser, Zeliha
1
Eweoya, Ibukun O.
1
Fatima, Tasneem
1
Ferguson, David
1
Gan, Christopher
1
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Published in...
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The international journal of bank marketing : IJBM
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
292
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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ECONIS (ZBW)
58
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1
Elucidating perceived overall
service
quality
in retail banking
Zalfa Laili Hamzah
;
Lee, Siew Peng
;
Sedigheh Moghavvemi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
5
,
pp. 781-804
Persistent link: https://www.econbiz.de/10011755765
Saved in:
2
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
3
Mobile banking
service
quality
and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
4
The impact of perceived
service
quality
dimensions on customer satisfaction : an empirical study on public sector banks in India
Kant, Rishi
;
Jaiswal, Deepak
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011731400
Saved in:
5
Internet banking
service
quality
and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
6
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
7
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
8
Evaluating customers' behavioral intentions in less significant financial institutions
Pauluzzo, Rubens
;
Geretto, Enrico Fioravante
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 714-732
Persistent link: https://www.econbiz.de/10011729054
Saved in:
9
Determinants of co-creation in banking services
Mainardes, Emerson Wagner
;
Teixeira, Aridelmo
;
Romano, …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 187-204
Persistent link: https://www.econbiz.de/10011707759
Saved in:
10
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Petzer, Daniel J.
;
De Meyer-Heydenrych, Christine F.
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 241-253
Persistent link: https://www.econbiz.de/10011707778
Saved in:
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