//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~person:"Hansen, John D."
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
2
Dienstleistungsmarketing
2
Relationship marketing
2
Services marketing
2
Classification
1
Dienstleistungsqualität
1
Intimacy theory
1
Klassifikation
1
Kundenbindungsprogramm
1
Lieferantenmanagement
1
Loyalty program
1
Professional services
1
Service quality
1
Supplier relationship management
1
Target group
1
Trust-commitment theory
1
Zielgruppe
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Hansen, John D.
Klaus, Philipp
6
Mattila, Anna S.
6
Gil Saura, Irene
4
Ha, Hong Youl
4
Hollebeek, Linda D.
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Choi, Beom Joon
3
Dagger, Tracey S.
3
Furrer, Olivier
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
3
Tsiotsou, Rodoula H.
3
Wu, Cedric Hsi-jui
3
Al-Hawari, Mohd Ahmad
2
Alrawadieh, Ziad
2
Back, Ki-Joon
2
Balaji, M. S.
2
Bang, Nguyen
2
Barnes, Donald C.
2
Basso, Kenny
2
Beatson, Amanda
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Chao, Pei
2
Collier, Joel E.
2
Dubinsky, Alan J.
2
Frow, Pennie
2
Gabler, Colin B.
2
Gong, Taeshik
2
Gustafsson, Anders
2
Horbel, Chris
2
more ...
less ...
Published in...
All
The journal of services marketing
The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of marketing theory and practice
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The mediating effects of customers' intimacy perceptions on the trust-commitment relationship
Ponder, Nicole
;
Holloway, Betsy Bugg
;
Hansen, John D.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 75-87
Persistent link: https://www.econbiz.de/10011445670
Saved in:
2
Taxonomy of service-based loyalty program members
Hansen, John D.
;
Deitz, George D.
;
Morgan, Robert M.
- In:
The journal of services marketing
24
(
2010
)
4
,
pp. 271-282
Persistent link: https://www.econbiz.de/10008653377
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->