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~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
~subject:"Confidence"
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Search: "Customer relationship management"
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Confidence
Beziehungsmarketing
409
Relationship marketing
409
Consumer behaviour
179
Konsumentenverhalten
179
Customer satisfaction
170
Dienstleistungsqualität
170
Kundenzufriedenheit
170
Service quality
170
Customer service
55
Kundenservice
55
Customer integration
49
Kundenintegration
49
Dienstleistungssektor
42
Service industry
42
Beschwerdemanagement
33
Complaint management
33
Betriebliche Wertschöpfung
32
Lieferantenmanagement
32
Supplier relationship management
32
Value creation
32
Vertrauen
30
Emotion
28
Services
28
Customer value
27
Kundenwert
27
Dienstleistungsmarketing
26
Services marketing
26
Customer experience
25
Dienstleistung
24
Social Web
24
Social web
24
USA
24
United States
24
Brand management
23
Customer engagement
23
Markenführung
23
Taiwan
22
Einzelhandel
20
Retail trade
20
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English
30
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Choi, Beom Joon
2
La, Suna
2
Alves, Helena
1
Balaji, M. S.
1
Bang, Nguyen
1
Barra, Cristobal
1
Basso, Kenny
1
Beatson, Amanda
1
Becker-Özcamlica, Hürrem
1
Boateng, Henry
1
Chen, Hsiangting Shatina
1
Chen, I-heng
1
Chen, Kuang-Jung
1
Chiao, Yu-ching
1
Chiu, Chou-Kang
1
Chiu, Ya-kang
1
Dagger, Tracey S.
1
Dai, You-De
1
David, Meredith E.
1
Dean, Dwane Hal
1
Di, Eh
1
Disse, Isabel Kittyma
1
Ferreira, João José Matos
1
Goode, Mark M. H.
1
Gruenewald, Kira
1
Guan, Jyh-liang
1
Gudergan, Siegfried
1
Harris, Lloyd C.
1
Hartl, Barbara
1
Hinson, Robert
1
Hofmann, Eva
1
Hollebeek, Linda D.
1
Holloway, Betsy Bugg
1
Hsiao, Chieh-Yu
1
Huang, Chien-jung
1
Isaeva, Neve
1
Islam, Jamid Ul
1
Jai, Tun-Min
1
Kharouf, Husni
1
Khong Kok Wei
1
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The journal of services marketing
The service industries journal
Journal of retailing and consumer services
58
Journal of business research : JBR
37
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
20
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
Journal of strategic marketing
15
International journal of electronic marketing and retailing : IJEMR
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Cogent business & management
10
Journal of travel and tourism marketing
10
European journal of marketing : EJM
9
International journal of electronic customer relationship management : IJECRM
9
International journal of retail & distribution management
9
Service business
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of service management
7
Journal of service research : JSR
7
International journal of bank marketing
6
International journal of internet marketing and advertising : IJIMA
6
International journal of technology marketing : IJTMkt
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of internet commerce
6
Market : review for marketing theory and practice
6
Marketing intelligence & planning
6
Psychology & marketing
6
SpringerLink / Bücher
6
The international review of retail, distribution and consumer research
6
The journal of product & brand management
6
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ECONIS (ZBW)
30
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1
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
2
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
3
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
4
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
5
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
6
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Islam, Jamid Ul
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
Saved in:
7
Modeling e-loyalty : a moderated-mediation model
Lin, Chieh-Peng
;
Chiu, Chou-Kang
;
Liu, Chu-Mei
;
Chen, …
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1160-1178
Persistent link: https://www.econbiz.de/10011977448
Saved in:
8
Trust and commitment in the formation of donor loyalty
Barra, Cristobal
;
Pressgrove, Geah
;
Torres, Eduardo
- In:
The service industries journal
38
(
2018
)
5/6
,
pp. 360-377
Persistent link: https://www.econbiz.de/10011848104
Saved in:
9
The interrelationships between relationship marketing constructs and customer engagement dimensions
Van Tonder, Estelle
;
Petzer, Daniël Johannes
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 948-973
Persistent link: https://www.econbiz.de/10011962028
Saved in:
10
Does relationship communication matter in B2C service relationships?
Balaji, M. S.
;
Roy, Sanjit
;
Khong Kok Wei
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 186-200
Persistent link: https://www.econbiz.de/10011487025
Saved in:
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