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~isPartOf:"The service industries journal"
~subject:"Brand management"
~subject:"Electronic Commerce"
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Search: "Customer relationship management"
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Brand management
Electronic Commerce
Beziehungsmarketing
184
Relationship marketing
184
Dienstleistungsqualität
74
Service quality
74
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
62
Kundenzufriedenheit
62
Customer integration
19
Kundenintegration
19
Taiwan
17
Confidence
16
Customer service
16
Kundenservice
16
Vertrauen
16
Beschwerdemanagement
14
Betriebliche Wertschöpfung
14
Complaint management
14
Value creation
14
customer loyalty
14
Customer value
13
Kundenwert
13
Lieferantenmanagement
13
Supplier relationship management
13
customer satisfaction
13
Bank
12
Dienstleistungssektor
11
E-commerce
11
Internet marketing
11
Online-Marketing
11
Service industry
11
Markenführung
10
Arbeitsverhalten
9
Emotion
9
Work behaviour
9
loyalty
9
service quality
9
Marketing management
8
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21
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21
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21
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English
21
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Ahn, Jiseon
1
Aksoy, Nilsah Cavdar
1
Back, Ki-Joon
1
Barrera, Ramón Barrera
1
Baydogan Turkay, Pinar
1
Berenguer Contrí, Gloria
1
Carrión, Gabriel Cepeda
1
Chen, Hui-ju
1
Chen, Ja-shen
1
Cheng, Jui-Chang
1
Chih, Wen-hai
1
Ching, Russel K. H.
1
Curran, Ross
1
Drennan, Judy
1
Eng, Teck Yong
1
Fuentes-Blasco, Maria
1
Gil Saura, Irene
1
Ha, Hong Youl
1
Hollebeek, Linda D.
1
Hsu, Li-chun
1
Huang, Leo
1
Islam, Jamid Ul
1
Janda, Swinder
1
Jeng, Shih-Ping
1
Kabadayi, Ebru Tumer
1
Lee, Seonjeong
1
Legendre, Tiffany S.
1
Liang, Chiung-ju
1
Lin, Hsin-hui
1
Liu, Chu-chi
1
Luo, Margaret Meiling
1
Luo, She-Juang
1
Ma, Jianfeng
1
Mills, Adam J.
1
Moliner-Velázquez, Beatriz
1
Niu, Wanjie
1
Plangger, Kirk
1
Pérez Perez, Isabel
1
Rather, Raouf Ahmad
1
Ruiz Mafe, Carla
1
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Published in...
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The service industries journal
Journal of business research : JBR
157
Journal of retailing and consumer services
145
The journal of product & brand management
99
The journal of brand management : an international journal
83
Industrial marketing management : the international journal for industrial and high-tech firms
48
International journal of hospitality management
45
International journal of internet marketing and advertising : IJIMA
41
International journal of electronic customer relationship management : IJECRM
38
SpringerLink / Bücher
38
Asia Pacific journal of marketing and logistics
37
Cogent business & management
32
Marketing intelligence & planning
31
Psychology & marketing
31
Journal of strategic marketing
28
Journal of promotion management : innovations in planning and applied research
27
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
27
The journal of business & industrial marketing
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of internet commerce
23
International journal of contemporary hospitality management
22
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
22
Journal of marketing
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of business information systems : IJBIS
21
International journal of e-business research : an official publication of the Information Resources Management Association
21
Journal of hospitality marketing & management
20
Journal of retailing
20
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
19
Journal of electronic commerce research : JECR
19
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
19
Journal of travel and tourism marketing
19
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Journal of the Academy of Marketing Science
18
The journal of services marketing
17
Electronic commerce research
16
Business horizons
15
Journal of fashion marketing and management
15
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ECONIS (ZBW)
21
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1
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
2
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
3
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
4
Enhancing volunteer experiences : using communitas to improve engagement and commitment
Curran, Ross
;
Taheri, Babak
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1053-1075
Persistent link: https://www.econbiz.de/10012695311
Saved in:
5
Investigating customers' system justifying responses : application of system justification theory
Legendre, Tiffany S.
;
Lee, Seonjeong
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 832-851
Persistent link: https://www.econbiz.de/10012623977
Saved in:
6
The structural effects of affective and cognitive elaboration in formation of customer-brand relationship
Ahn, Jiseon
;
Back, Ki-Joon
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 226-242
Persistent link: https://www.econbiz.de/10012208488
Saved in:
7
Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Islam, Jamid Ul
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
Saved in:
8
Social media strategy for online service brands
Mills, Adam J.
;
Plangger, Kirk
- In:
The service industries journal
35
(
2015
)
10
,
pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
Saved in:
9
Understanding value-creating practices in social media-based brand communities
Sorensen, Anne
;
Drennan, Judy
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 986-1007
Persistent link: https://www.econbiz.de/10011848008
Saved in:
10
Brand attachment and customer citizenship behaviors
Cheng, Jui-Chang
;
Luo, She-Juang
;
Yen, Chang-Hua
;
Yang, …
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 263-277
Persistent link: https://www.econbiz.de/10011564113
Saved in:
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