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~isPartOf:"The service industries journal"
~subject:"Kundenanalyse"
~subject:"Multikanalvertrieb"
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Kundenanalyse
Multikanalvertrieb
Personal banking
9
Privatkundengeschäft
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Dienstleistungsqualität
4
Service quality
4
Customer satisfaction
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Kundenzufriedenheit
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Beziehungsmarketing
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Chipunza, Crispen
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Philippe, Jean
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Seck, Anne Marianne
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The service industries journal
Bank- und finanzwirtschaftliche Forschungen
1
Private Banking : Kundenbindung und Ertragssteigerung in der Praxis
1
Schriften zur Unternehmensplanung
1
Schriftenreihe des Zentrums für Ertragsorientiertes Bankmanagement
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The B.E. journal of economic analysis & policy
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The journal of services marketing
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Vertriebssteuerung in der Finanzdienstleistungsindustrie
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ECONIS (ZBW)
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Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne
;
Philippe, Jean
- In:
The service industries journal
33
(
2013
)
6
,
pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
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2
A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa
Chipunza, Crispen
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 139-149
Persistent link: https://www.econbiz.de/10003733047
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