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~isPartOf:"The service industries journal"
~subject:"Multikanalvertrieb"
~subject:"Spanien"
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Multikanalvertrieb
Spanien
Personal banking
9
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Dienstleistungsqualität
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Service quality
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Bravo, Rafael
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Iglesias, Victor
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Philippe, Jean
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Pina, Jose M.
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The service industries journal
Financial Institutions Center
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Journal of financial services marketing : JFSM
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Long range planning : LRP ; international journal of strategic management
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IMF Working Paper, Vol. , pp. 1-36, 2003
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International journal of industrial organization
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Journal of banking & finance
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Journal of money, credit and banking : JMCB
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Liquidity risk, efficiency and new Bank business models
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Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
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Palgrave Macmillan Studies in Banking and Financial Institutions
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Palgrave Macmillan studies in banking and financial institutions
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Perspectivas del sistema financiero
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Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne
;
Philippe, Jean
- In:
The service industries journal
33
(
2013
)
6
,
pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
Saved in:
2
Corporate brand image in retail banking : development and validation of a scale
Bravo, Rafael
;
Montaner, Teresa
;
Pina, Jose M.
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1199-1218
Persistent link: https://www.econbiz.de/10003996856
Saved in:
3
The attribution of service failures : effects on consumer satisfaction
Iglesias, Victor
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 127-141
Persistent link: https://www.econbiz.de/10003849577
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