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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Brotons, José M."
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Brotons, José M.
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Fuzzy economic review : the review of the International Association for Fuzzy-Set Management and Economy
1
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ECONIS (ZBW)
3
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Development of a quantification model for the cost of loss of image with customer complaints
Sansalvador, Manuel E.
;
Brotons, José M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1633-1647
Persistent link: https://www.econbiz.de/10011962117
Saved in:
2
Valuation of the option of abandoning ISO 9001 certification : an empirical study in Spain
Sansalvador, Manuel E.
;
Brotons, José M.
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1255-1268
Persistent link: https://www.econbiz.de/10011528248
Saved in:
3
Quality
cost analysis : a case study of a Spanish organisation
Sansalvador, Manuel E.
;
Brotons, José M.
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 378-396
Persistent link: https://www.econbiz.de/10009752079
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