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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Customer service
11
Kundenservice
11
Customer satisfaction
8
Dienstleistungsqualität
8
Kundenzufriedenheit
8
Service quality
8
Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
5
Quality management
3
Qualitätsmanagement
3
customer satisfaction
3
Beschwerdemanagement
2
Complaint management
2
Automotive industry
1
Baumaschinenindustrie
1
Betriebliche Wertschöpfung
1
Bibliometrics
1
Bibliometrie
1
Body Shop International <Littlehampton>
1
Bundling strategy
1
Business model
1
Construction machinery industry
1
Corporate Social Responsibility
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Corporate social responsibility
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Customer integration
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Deutschland
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E-commerce
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Electronic Banking
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Electronic Commerce
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Emotion
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Germany
1
Geschäftsmodell
1
Hennes & Mauritz
1
Hong Kong
1
Hongkong
1
Hospital
1
IKEA of Sweden <Älmhult>
1
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Bahar, Reyhan
1
Barai, Parama
1
Chan, Heidi H. T.
1
Dahlgaard, Jens Jörn
1
Datta, Biplab
1
Dey, Soma
1
Genç, Hande
1
Ghosh, Sanjukta
1
Izvercian, Monica
1
Işın, Feride Bahar
1
Kilic, Recep
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Koc, Erdogan
1
Kwan, Bonny
1
Law, Derry
1
Pakdil, Fatma
1
Potra, Sabina Alina
1
Pugna, Adrian Pavel
1
Ulukoy, Metin
1
Yip, Joanne
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Yumusak, Sedat
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
44
The journal of services marketing
35
International journal of hospitality management
33
Journal of business research : JBR
24
Psychology & marketing
14
Services marketing quarterly
13
International journal of contemporary hospitality management
11
Journal of hospitality marketing & management
11
Journal of service research
11
Journal of retailing
8
Journal of the Academy of Marketing Science
8
European journal of marketing : EJM
7
International journal of consumer studies
7
Journal of service management
7
Journal of service research : JSR
7
Journal of service theory and practice
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Service business
6
International journal of business and economics
5
Journal of air transport management
5
Journal of marketing theory and practice
5
Journal of travel and tourism marketing
5
The service industries journal
5
Cogent business & management
4
European journal of marketing
4
International journal of services and operations management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
4
Technological forecasting & social change : an international journal
4
The Cornell hospitality quarterly
4
Academy of Management journal : AMJ
3
Asia Pacific journal of marketing and logistics
3
Business horizons
3
Ilmenauer Schriften zur Betriebswirtschaftslehre
3
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ECONIS (ZBW)
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1
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
2
A study on the antecedents and consequences of customer delight
Dey, Soma
;
Ghosh, Sanjukta
;
Datta, Biplab
;
Barai, Parama
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 47-61
Persistent link: https://www.econbiz.de/10011729369
Saved in:
3
The HWWP, a refined IVA-Kano model for designing new delightful products or services
Potra, Sabina Alina
;
Izvercian, Monica
;
Pugna, Adrian Pavel
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 104-117
Persistent link: https://www.econbiz.de/10011730228
Saved in:
4
A quality function depolyment application using qualitative and quantitative analysis in after sales services
Pakdil, Fatma
;
Işın, Feride Bahar
;
Genç, Hande
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1397-1411
Persistent link: https://www.econbiz.de/10009687472
Saved in:
5
Influence of appearance orientation , BI and purchase intention on customer expectations of service quality in Hong Kong intimate apparel retailing
Yip, Joanne
;
Chan, Heidi H. T.
;
Kwan, Bonny
;
Law, Derry
- In:
Total quality management & business excellence : an …
22
(
2011
)
10
,
pp. 1105-1118
Persistent link: https://www.econbiz.de/10009504053
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