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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
19,026
Service quality
18,901
Kundenzufriedenheit
5,948
Customer satisfaction
5,942
Konsumentenverhalten
4,123
Consumer behaviour
4,120
Beziehungsmarketing
3,550
Relationship marketing
3,544
Wirtschaftsprüfung
2,360
Financial audit
2,355
Qualitätsmanagement
2,162
Quality management
2,144
Krankenhaus
1,670
Hospital
1,662
Health care
1,436
Gesundheitsversorgung
1,434
USA
1,349
United States
1,336
Gesundheitswesen
1,162
Produktqualität
1,158
Product quality
1,157
Health care system
1,154
Customer service
1,027
Kundenservice
1,027
Dienstleistungssektor
976
Service industry
970
service quality
787
Theorie
784
Beschwerdemanagement
768
Complaint management
768
Hotellerie
765
Hotel industry
763
Theory
758
Schule
709
School
699
Online-Handel
662
Online retailing
661
Electronic Commerce
657
E-commerce
656
Hochschule
632
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Online availability
All
Undetermined
7,055
Free
4,633
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Article
14,042
Book / Working Paper
4,967
Journal
17
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All
Article in journal
13,417
Aufsatz in Zeitschrift
13,417
Graue Literatur
1,377
Non-commercial literature
1,377
Working Paper
1,335
Arbeitspapier
1,234
Aufsatz im Buch
615
Book section
615
Hochschulschrift
158
Collection of articles of several authors
143
Sammelwerk
143
Conference paper
139
Konferenzbeitrag
139
Case study
126
Fallstudie
126
Thesis
90
Aufsatzsammlung
58
Collection of articles written by one author
56
Sammlung
56
Konferenzschrift
48
Conference proceedings
30
Amtsdruckschrift
23
Government document
23
Reprint
18
Systematic review
12
Übersichtsarbeit
12
Article
7
Bibliografie enthalten
7
Bibliography included
7
Bibliografie
6
Rezension
5
Book review
4
Forschungsbericht
4
Guidebook
4
Interview
4
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4
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4
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4
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4
Accompanied by computer file
3
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English
Polish
German
1,392
French
33
Italian
10
Russian
10
Spanish
10
Swedish
6
Finnish
4
Danish
3
Dutch
3
Hungarian
2
Czech
1
Portuguese
1
Undetermined
1
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Author
All
Siciliani, Luigi
75
Propper, Carol
53
Straume, Odd Rune
51
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
36
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
McColl-Kennedy, Janet R.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
Witell, Lars
18
Zhang, Min
18
Bloom, Nicholas
17
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Institution
All
National Bureau of Economic Research
177
OECD
34
IGI Global
21
World Bank
17
World Bank Group
12
Hochschulrektorenkonferenz
6
Springer Fachmedien Wiesbaden
5
Taylor and Francis.
5
Edward Elgar Publishing
4
Weltbank
4
European Conference of Ministers of Transport
3
OECD / International Transport Forum
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Department of Health, Education, and Welfare
2
Erasmus Research Institute of Management
2
European Foundation for the Improvement of Living and Working Conditions
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Goethe-Universität Frankfurt am Main
2
Harvard Institute for International Development
2
Hongkong / Securities and Futures Commission
2
Institute for Fiscal Studies
2
National Institute of Economic and Social Research
2
Organisation for Economic Co-operation and Development
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Shaker Verlag
2
Universiteit Antwerpen / Faculteit Toegepaste Economische Wetenschappen
2
Universitetet i Oslo / Økonomisk institutt
2
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
2
ANZMAC Conference <2019, Wellington>
1
Airports Council International
1
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
American Society for Quality
1
Aspen Systems Corporation
1
Association for Social Advancement (Dhaka, Bangladesh)
1
Australian and New Zealand Marketing Academy
1
Australien / Centrelink
1
Australien / Trade Commission
1
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Published in...
All
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
87
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
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Source
All
ECONIS (ZBW)
18,897
EconStor
110
OLC EcoSci
16
ArchiDok
1
RePEc
1
USB Cologne (EcoSocSci)
1
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1
PCAOB inspection deficiencies and audit fees
Alam, Pervaiz
;
Cheng, Yang
;
Rickett, Laura K.
;
Skomra, …
- In:
The journal of corporate accounting & finance
35
(
2024
)
1
,
pp. 228-249
Persistent link: https://www.econbiz.de/10014472314
Saved in:
2
Audit quality and debt restructuring : evidence from Italy
Magri, Carlotta
;
Marchini, Pier Luigi
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10014473320
Saved in:
3
Cross-country data on skills and the quality of schooling : a selective survey
Fuente, Ángel de la
;
Doménech, Rafael
- In:
Journal of economic surveys
38
(
2024
)
1
,
pp. 3-26
Persistent link: https://www.econbiz.de/10014474342
Saved in:
4
Patient preferences, referral process, and access to specialized care : is patient choice constrained?
Huguet, Marius
;
Joutard, Xavier
;
Perrier, Lionel
- In:
Applied economics
56
(
2024
)
8
,
pp. 978-996
Persistent link: https://www.econbiz.de/10014446256
Saved in:
5
Management practices and quality of care : evidence from the private health care sector in Tanzania
Powell-Jackson, Tim
;
King, Jessica J. C.
;
Makungu, Christina
- In:
The economic journal : the journal of the Royal …
134
(
2024
)
657
,
pp. 436-456
Persistent link: https://www.econbiz.de/10014446364
Saved in:
6
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
7
Dual perspective on the role of xenophobia in service sabotage
Kadić-Maglajlić, Selma
;
Lages, Cristiana R.
;
Temerak, …
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014457718
Saved in:
8
To tip or not to tip? : explaining tipping behavior in restaurants with service-inclusive pricing
Fernandez, Sébastien
;
Gössling, Stefan
;
Martin-Rios, …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457830
Saved in:
9
Remote auditing and its impacts on auditors' work and work-life balance : auditors' perceptions and implications
Lorentzon, Johan Ingemar
;
Fotoh, Lazarus Elad
;
Mugwira, …
- In:
Accounting research journal
37
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014491694
Saved in:
10
Is traffic police SERVQUAL assessment different among drivers in terms of experience? : case study of the Philippines and South Africa
De Jager, Johan W.
;
Ayikwa, Lutete C.
;
Steenkamp, Pieter
-
2024
Persistent link: https://www.econbiz.de/10014491910
Saved in:
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