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~language:"eng"
~person:"Chang, Woojung"
~subject:"Relationship marketing"
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Relationship marketing
Beziehungsmarketing
3
Lieferantenmanagement
2
Supplier relationship management
2
AI job replacement theory
1
AI salesperson
1
Artificial intelligence
1
B-to-B-Marketing
1
B2B sales
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Business-to-business marketing
1
Competence
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Construct specification
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Customer service
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Customer-robot interaction
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Dienstleistungsqualität
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Dienstleistungssektor
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Firm performance
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Formative measurement
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Kundenservice
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Künstliche Intelligenz
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Marketing management
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Marketingmanagement
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Measurement
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Messung
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Monte Carlo simulation
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Performance measurement
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Relationship life cycle
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Relationship orientation
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Robot
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Roboter
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Chang, Woojung
Ko, Eunju
8
Balaji, M. S.
7
Kim, Kyung Hoon
7
Roy, Sanjit
6
McLean, Graeme J.
5
Agnihotri, Raj
4
Akter, Shahriar
4
Babin, Barry J.
4
Chebat, Jean-Charles
4
Gupta, Suraksha
4
Noble, Stephanie M.
4
Sharma, Piyush
4
Veloutsou, Cleopatra
4
Wünderlich, Nancy V.
4
Aiello, Gaetano
3
Andreini, Daniela
3
Bartikowski, Boris
3
Black, Iain
3
Cavusgil, Erin
3
Diamantopoulos, Adamantios
3
Donthu, Naveen
3
Filieri, Raffaele
3
Garrett, Tony C.
3
Gupta, Shivam
3
Gustafsson, Anders
3
Harrigan, Paul
3
Johnson, Lester W.
3
Kukar-Kinney, Monika
3
Leischnig, Alexander
3
Mattila, Anna S.
3
Mora Cortez, Roberto
3
Naudé, Peter
3
Oghazi, Pejvak
3
Osei-Frimpong, Kofi
3
Pedeliento, Giuseppe
3
Prentice, Catherine
3
Rapp, Adam
3
Roy, Rajat
3
Sharifah Faridah Syed Alwi
3
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Journal of business research : JBR
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ECONIS (ZBW)
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Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
2
The effectiveness of AI salesperson vs. human salesperson across the buyer-seller relationship stages
Chang, Woojung
- In:
Journal of business research : JBR
148
(
2022
),
pp. 241-251
Persistent link: https://www.econbiz.de/10013325475
Saved in:
3
How does CRM technology transform into organizational performance? : a mediating role of marketing capability
Chang, Woojung
;
Park, Jeong Eun
;
Chaiy, Seoil
- In:
Journal of business research : JBR
63
(
2010
)
8
,
pp. 849-855
Persistent link: https://www.econbiz.de/10008647688
Saved in:
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