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~person:"Anderson, Sidney"
~person:"Sivakumar, K."
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistung
6
Services
6
Dienstleistungsqualität
5
Service quality
5
Customer satisfaction
4
Beziehungsmarketing
3
Dienstleistungssektor
3
Relationship marketing
3
Service industry
3
Customer participation
2
Dienstleistungsmanagement
2
Service experience
2
Service management
2
Access-based services
1
Balance theory
1
Business services
1
Collaborative economy
1
Consumer behaviour
1
Control systems
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Controlling
1
Core competence
1
Core competency
1
Customer deviance
1
Customer experience
1
Customer misbehavior
1
Dienstleistungshandel
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Dienstleistungsinnovation
1
Dienstleistungsmarketing
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Digitizability'
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Dysfunctional customers
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Efficiency
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Formal control
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Gesundheitsversorgung
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Gesundheitswesen
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Globalization
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Anderson, Sidney
Sivakumar, K.
Gouthier, Matthias
3
Gustafsson, Anders
3
McColl-Kennedy, Janet R.
3
Rayburn, Steven W.
3
Sharma, Piyush
3
Stauss, Bernd
3
Aksoy, Lerzan
2
Alkire, Linda
2
Barnes, Donald C.
2
Benoit, Sabine
2
Böhmann, Tilo
2
Edvardsson, Bo
2
Falk, Tomas
2
Gabbott, Mark
2
Gleitsmann, Sinje
2
Gouthier, Matthias H. J.
2
Gusenbauer, Birgit
2
Guttzeit, Mandy
2
Hadwich, Karsten
2
Hahn, Kathrin
2
Korai, Bernard
2
Kuppelwieser, Volker
2
Langmann, Kristin
2
Ostrom, Amy L.
2
Roschk, Holger
2
Straus, Lennart
2
Vredenburg, Jessica
2
Walter, Benjamin von
2
Warg, Markus
2
Watanabe, Kentaro
2
Weiß, Peter
2
Wentzel, Daniel
2
Witell, Lars
2
Wittkowski, Kristina
2
Wu, Luorong
2
Abratt, Russell
1
Aggarwal, Praveen
1
Akter, Shahriar
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Journal of service management
1
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
4
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Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
2
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
3
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
Saved in:
4
A process-output classification for customer participation in services
Dong, Beibei
;
Sivakumar, K.
- In:
Journal of service management
26
(
2015
)
5
,
pp. 726-750
Persistent link: https://www.econbiz.de/10011503557
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