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~person:"Ashill, Nicholas J."
~subject:"Coping-Strategie"
~subject:"Job satisfaction"
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Coping-Strategie
Job satisfaction
Stress
5
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5
Burnout
3
Arbeitskräfte
2
Arbeitszufriedenheit
2
Call centre
2
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Dienstleistungsqualität
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Neuseeland
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Personal banking
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Russia
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Russland
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Coping strategy
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Ashill, Nicholas J.
Karatepe, Osman M.
10
Cooper, Cary
9
Perrewé, Pamela L.
8
Rosen, Christopher C.
7
Hochwarter, Wayne A.
6
Bosak, Janine
5
Charoensukmongkol, Peerayuth
5
Kilroy, Steven
5
Vandenberghe, Christian
5
Alfes, Kerstin
4
Bailey, Catherine
4
Chen, Chun-Chu
4
De Cuyper, Nele
4
Flood, Patrick C.
4
Fu, Na
4
Gächter, Martin
4
Harms, Peter
4
Lee, Wang-Sheng
4
Näswall, Katharina
4
Raja, Usman
4
Rangarajan, Deva
4
Rod, Michel
4
Savage, David
4
Schaufeli, Wilmar B.
4
Sverke, Magnus
4
Torgler, Benno
4
Allen, Joseph A.
3
Azeem, Muhammad Umer
3
Bartram, Timothy
3
Becker, William
3
Beehr, Terry A.
3
Boxall, Peter F.
3
Chhabra, Bindu
3
Chênevert, Denis
3
Cristea, Alexandra
3
De Witte, Hans
3
Denton, Margaret
3
Feldt, Taru
3
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Journal of retailing and consumer services
2
The journal of services marketing
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ECONIS (ZBW)
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1
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
2
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
3
The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel
;
Ashill, Nicholas J.
;
Carruthers, Janet
- In:
Journal of retailing and consumer services
15
(
2008
)
1
,
pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
Saved in:
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