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~person:"Böser, Stefanie"
~person:"Cattan-Jallet, Roxane"
~subject:"Kundenservice"
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Kundenservice
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Relationship marketing
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Service quality
2
Arbeitszufriedenheit
1
Beschwerdemanagement
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Complaint management
1
Corporate Image
1
Corporate reputation
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Customer Loyalty
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Customer retention
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Firmenimage
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Job satisfaction
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Kundenbindung
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Mobile communications
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Mobilkommunikation
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Service Quality
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Switching Costs
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Switching behaviour
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Wechselverhalten
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customer retention
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empowerment
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frontline employees
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guest satisfaction
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intention to recommend to others
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intention to return
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loyalty
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service recovery
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Böser, Stefanie
Cattan-Jallet, Roxane
Sickel, Christian
4
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3
Pepels, Werner
3
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2
Martin, Isabel
2
Mensah, Samuel N-A
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The journal of applied business research
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
2
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Complaint management in hospitality organizations : the role of empowerment and other service recovery attributes impacting loyalty and satisfaction
Ogbeide, Godwin-Charles A.
;
Böser, Stefanie
; …
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
2
,
pp. 204-216
Persistent link: https://www.econbiz.de/10011711563
Saved in:
2
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
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