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~person:"Baer, Michael D."
~person:"Mayer, David M."
~subject:"Beziehungsmarketing"
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When do employees speak up for their customers? : a model of voice in a customer service context
Lam, Chak Fu
;
Mayer, David M.
- In:
Personnel psychology : a journal of applied research
67
(
2014
)
3
,
pp. 637-666
Persistent link: https://www.econbiz.de/10010408969
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