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~person:"Balaji, M. S."
~person:"Han, Heesup"
~subject:"Relationship marketing"
~subject:"Tourism industry"
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Search: "Dienstleistungsqualität"
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Relationship marketing
Tourism industry
Dienstleistungsqualität
61
Service quality
61
Customer satisfaction
48
Kundenzufriedenheit
48
Consumer behaviour
43
Konsumentenverhalten
43
Beziehungsmarketing
29
Hotel industry
17
Hotellerie
17
Holiday behaviour
10
Urlaubsverhalten
10
Airline
8
Fluggesellschaft
8
Product quality
8
Produktqualität
8
Beschwerdemanagement
6
Complaint management
6
Confidence
6
Emotion
6
Gastronomie
6
Luxury goods
6
Luxusgüter
6
Restaurant industry
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
satisfaction
6
Brand management
5
Markenführung
5
Service failure
5
Tourism
5
Tourismus
5
Air passenger transport
4
Air transport
4
Arbeitszufriedenheit
4
Brand image
4
Cruise
4
Job satisfaction
4
Kreuzfahrt
4
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31
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31
Aufsatz in Zeitschrift
31
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English
31
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Balaji, M. S.
Han, Heesup
Prentice, Catherine
21
Bruhn, Manfred
20
Mattila, Anna S.
17
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Edvardsson, Bo
10
Gustafsson, Anders
10
Hollebeek, Linda D.
10
Qu, Hailin
10
Quach, Sara
10
Prybutok, Victor R.
9
Sreejesh, S.
9
Usman, Osly
9
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Su, LuJun
8
Wong, IpKin Anthony
8
Georgi, Dominik
7
Grégoire, Yany
7
Gursoy, Dogan
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Woratschek, Herbert
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
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Journal of travel and tourism marketing
9
Journal of business research : JBR
5
International journal of hospitality management
4
Journal of hospitality marketing & management
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
Journal of Contemporary Issues in Business and Government
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Technological forecasting & social change : an international journal
1
The service industries journal
1
Tourism management : research, policies, practice
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
31
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1
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
3
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
4
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
5
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
6
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
7
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
8
Honeymoon tourism : exploring must-be, hybrid and value-added quality attributes
Lee, Jin-soo
;
Pipatpong Fakfare
;
Han, Heesup
- In:
Tourism management : research, policies, practice
76
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012137781
Saved in:
9
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
10
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
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