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~person:"Balaji, M. S."
~person:"Piopiunik, Marc"
~subject:"Service failure"
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Search: "Dienstleistungsqualität"
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Service failure
Dienstleistungsqualität
37
Service quality
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Lehrkräfte
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17
Customer satisfaction
14
Kundenzufriedenheit
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Consumer behaviour
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Programme for the International Assessment of Adult Competencies
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Balaji, M. S.
Piopiunik, Marc
Grégoire, Yany
4
Mattila, Anna S.
3
Pacheco, Natália Araújo
3
So, Kevin Kam Fung
3
Van Vaerenbergh, Yves
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Cambra-Fierro, Jesus
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Campbell, Colin L.
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Casidy, Riza
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Cobanoglu, Cihan
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Cui, Jinsheng
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Fon Sim Ong
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Harun, Ahasan
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Hazée, Simon
2
Hogreve, Jens
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Huang, Minxue
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Hutzinger, Clemens
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Jang, Soocheong
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Khantimirov, Denis
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Kim, Hyunsu
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Kim, Jong-hyeong
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Lu, Lu
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Ma, Ke
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Mandl, Leonhard
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Matos, Celso Augusto de
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Rokonuzzaman, Md
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Taheri, Babak
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2
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Journal of business research : JBR
2
European journal of marketing : EJM
1
Journal of consumer marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
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ECONIS (ZBW)
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Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
2
Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
3
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
4
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
5
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
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