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~person:"Balaji, M. S."
~source:"econis"
~subject:"Perceived justice"
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Perceived justice
Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Balaji, M. S.
Barakat, Livia L.
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Journal of business research : JBR
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Journal of consumer marketing
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ECONIS (ZBW)
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Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of consumer marketing
40
(
2023
)
4
,
pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
Saved in:
2
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
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