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~person:"Balaji, M. S."
~subject:"Kundenzufriedenheit"
~subject:"Organizational behaviour"
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Kundenzufriedenheit
Organizational behaviour
Consumer behaviour
36
Konsumentenverhalten
36
Beziehungsmarketing
15
Relationship marketing
15
Dienstleistungsqualität
13
Service quality
13
Customer satisfaction
12
Viral marketing
10
Virales Marketing
10
Beschwerdemanagement
6
Brand management
6
Complaint management
6
Internet marketing
6
Markenführung
6
Online-Marketing
6
Brand image
5
Einzelhandel
5
Markenimage
5
Retail trade
5
Service failure
5
Confidence
4
Innovation adoption
4
Innovationsakzeptanz
4
Personality psychology
4
Persönlichkeitspsychologie
4
Social Web
4
Social web
4
Vertrauen
4
Corporate Social Responsibility
3
Corporate social responsibility
3
Hotel industry
3
Hotellerie
3
Lieferantenmanagement
3
Motivation
3
Nachhaltige Entwicklung
3
Nachhaltigkeit
3
Online retailing
3
Online-Handel
3
Satisfaction
3
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Undetermined
10
Free
1
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Article
13
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13
Aufsatz in Zeitschrift
13
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English
13
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Balaji, M. S.
Han, Heesup
63
Siddiqui, Danish Ahmed
30
Mattila, Anna S.
26
Cooper, Cary
25
Cropanzano, Russell
25
Ashkanasy, Neal M.
24
Clegg, Stewart
24
Luthans, Fred
24
Martin, Albert
24
Prayag, Girish
24
Cunha, Miguel Pina e
23
De Clercq, Dirk
23
Usman, Osly
22
Wong, IpKin Anthony
21
Hyun, Sunghyup Sean
19
Judge, Timothy A.
18
Prentice, Catherine
17
Robbins, Stephen P.
17
Vandenberghe, Christian
17
Bilgihan, Anil
16
Huse, Morten
16
Mittal, Vikas
16
Colquitt, Jason A.
15
De Cremer, David
14
Greve, Henrich R.
14
Jang, Soocheong
14
Loureiro, Sandra Maria Correia
14
Rego, Arménio
14
Restubog, Simon Lloyd D.
14
Su, LuJun
14
Thurasamy Ramayah
14
Barnes, Donald C.
13
Lee, Choong-Ki
13
Newman, Alexander
13
Qu, Hailin
13
Söderlund, Magnus
13
Weick, Karl E.
13
Aksoy, Lerzan
12
Ashforth, Blake E.
12
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Journal of business research : JBR
6
European journal of marketing : EJM
2
Journal of internet commerce
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of strategic marketing
1
Service business
1
Technological forecasting & social change : an international journal
1
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ECONIS (ZBW)
13
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1
Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
Balaji, M. S.
;
Jiang, Yangyang
;
Singh, Gurbir
;
Jha, Subhash
- In:
Journal of business research : JBR
111
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012237741
Saved in:
2
Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur
;
Fon Sim Ong
;
Balaji, M. S.
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
Saved in:
3
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
4
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
5
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
6
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
Saved in:
7
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
8
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
9
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
10
Constituents and consequences of smart customer experience in retailing
Roy, Sanjit
;
Balaji, M. S.
;
Sadeque, Saalem
;
Bang, Nguyen
; …
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
Saved in:
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