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~person:"Barnes, Donald C."
~person:"Bolton, Ruth N."
~subject:"Kundenservice"
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Search: "Dienstleistungsqualität"
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Kundenservice
Dienstleistungsqualität
19
Service quality
19
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
7
Konsumentenverhalten
7
Customer service
6
Dienstleistungssektor
5
Service industry
4
Adaptability
3
Arbeitskräfte
3
Einzelhandel
3
Emotion
3
Employee retention
3
Experience
3
Mitarbeiterbindung
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Retail trade
3
Workforce
3
Affective commitment
2
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Career commitment
2
Career development
2
Customer delight
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Dienstleistung
2
Employees
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Frontline employee
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Job satisfaction
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Karriereplanung
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Leistungsmotivation
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Marketing management
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Marketingmanagement
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Service
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Service climate
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Service encounter
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Services
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Barnes, Donald C.
Bolton, Ruth N.
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
5
Shin, Hyunju
5
Söderlund, Magnus
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Wirtz, Jochen
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Ellinger, Alexander E.
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
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Prentice, Catherine
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Román, Sergio
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Sands, Sean
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Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
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Witell, Lars
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Ye, Yijiao
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Auh, Seigyoung
3
Baker, Melissa A.
3
Berthon, Pierre R.
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Bonfanti, Angelo
3
Brady, Michael K.
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Brengman, Malaika
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Bruhn, Manfred
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Journal of business research : JBR
1
Journal of retailing
1
Journal of service management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
2
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
3
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
4
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
5
Tailoring to customers' needs : understanding how to promote an adaptive service experience with frontline employees
Wilder, Kelly M.
;
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 446-459
Persistent link: https://www.econbiz.de/10010432160
Saved in:
6
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
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