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~person:"Bolton, Ruth N."
~person:"Ellinger, Alexander E."
~subject:"Kundenservice"
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Search: "Dienstleistungsqualität"
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Kundenservice
Dienstleistungsqualität
18
Service quality
18
Customer satisfaction
9
Kundenzufriedenheit
9
Beziehungsmarketing
8
Relationship marketing
8
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7
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Bolton, Ruth N.
Ellinger, Alexander E.
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
5
Shin, Hyunju
5
Söderlund, Magnus
5
Wirtz, Jochen
5
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
Tronvoll, Bård
4
Tsarenko, Yelena
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Voorhees, Clay M.
4
Witell, Lars
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Ye, Yijiao
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Auh, Seigyoung
3
Baker, Melissa A.
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Berthon, Pierre R.
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Bonfanti, Angelo
3
Brady, Michael K.
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Brengman, Malaika
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Bruhn, Manfred
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Büttgen, Marion
3
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Journal of business logistics : JBL
1
Journal of retailing
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Service business
1
The journal of services marketing
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1
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
Saved in:
4
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
5
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
6
The effect of implicit service guarantees on business performance
Shin, Hyunju
;
Ellinger, Alexander E.
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
Saved in:
7
The empowerment of frontline service staff in 3PL companies
Ellinger, Alexander E.
;
Keller, Scott B.
;
Elmadağ …
- In:
Journal of business logistics : JBL
31
(
2010
)
1
,
pp. 79-98
Persistent link: https://www.econbiz.de/10003985929
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