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~person:"Brady, Michael K."
~person:"Bruhn, Manfred"
~subject:"Dienstleistungssektor"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Dienstleistungsqualität
59
Service quality
59
Qualitätsmanagement
34
Quality management
32
Beziehungsmarketing
25
Relationship marketing
25
Theorie
23
Theory
23
Dienstleistungsbetrieb
21
Dienstleistungsmanagement
13
Service management
13
Strategic management control
11
Strategisches Controlling
11
Deutschland
9
Dienstleistung
9
Germany
9
Measurement
7
Messung
7
Customer satisfaction
6
Customer service
6
Kundenservice
6
Kundenzufriedenheit
6
Service industry
6
Beschwerdemanagement
5
Complaint management
5
Consumer behaviour
5
Dienstleistungsmarketing
5
Konsumentenverhalten
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Services marketing
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Betriebswirtschaftslehre
3
Business economics
3
Customer integration
3
Economic effectiveness
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3
Kundenorientierung
3
Schweiz
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3
Services
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Brady, Michael K.
Bruhn, Manfred
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
Licht, Georg
4
Moch, Dietmar
4
O'Cass, Aron
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
3
Bhola, Prabha
3
Bitner, Mary Jo
3
Bowen, David E.
3
Chi, Nai-Wen
3
Frei, Frances X.
3
Gerstner, Eitan
3
Grönroos, Christian
3
Hadwich, Karsten
3
Huang, Ming-hui
3
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3
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Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing : ZFP ; journal of research and management
1
Qualitätscontrolling
1
The journal of services marketing
1
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ECONIS (ZBW)
6
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Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
The service transformation process : a research agenda in the customer orientation interface
Bruhn, Manfred
;
Braun, Corina
- In:
Marketing : ZFP ; journal of research and management
38
(
2016
)
1
,
pp. 5-21
Persistent link: https://www.econbiz.de/10011566836
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
One firm’s loss is another’s gain : capitalizing on other firms’ service failures
Allen, Alexis M.
;
Brady, Michael K.
;
Robinson, Stacey G.
; …
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
5
,
pp. 648-662
Persistent link: https://www.econbiz.de/10011340264
Saved in:
6
Qualitätscontrolling in Dienstleistungsunternehmen
Bruhn, Manfred
- In:
Qualitätscontrolling
,
(pp. 19-27)
.
2000
Persistent link: https://www.econbiz.de/10001565761
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