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~person:"Brennan, Stacey"
~person:"Tripathi, Vikas"
~subject:"Social web"
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Social web
Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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4
Consumer behaviour
3
Konsumentenverhalten
3
Social media
3
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1
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Complaint handling
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Consumer attitudes
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Coronavirus
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Customer delight
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Customer service
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Dienstleistungsmarketing
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Gastronomie
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Interaction
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Interface management
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Internet marketing
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Market research
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Marktforschung
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Monetary compensation
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Negative e-word of mouth
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Online-Marketing
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Brennan, Stacey
Tripathi, Vikas
Grégoire, Yany
4
Hogreve, Jens
3
Rui, Huaxia
3
Agnihotri, Durgesh
2
Armstrong, Christine
2
Bacile, Todd J.
2
Bradley, Graham L.
2
Béal, Mathieu
2
Fan, Ying
2
Gunarathne, Priyanga
2
Hadwich, Karsten
2
Istanbulluoglu, Doga
2
Kulczynski, Alicia
2
Kulshreshtha, Kushagra
2
Oz, Seda
2
Seidmann, Abraham
2
Tripp, Thomas M.
2
Ye, Qiang
2
Abney, Alexandra K.
1
Al Tenaiji, Afraa Abdulla
1
Alemu, Mohammed Hussen
1
Allen, Alexis M.
1
Amar, Raju G.
1
Anwar, Sohail
1
Argyris, Young Anna
1
Ayertey, Samuel
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Bagaas, Ingrid K.
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Balaji, M. S.
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Becker, Florian
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Berkhoff, Stephan
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Bilstein, Nicola
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Bose, Indranil
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Bourlakis, Michael
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Bozkurt, Sıddık
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Breazeale, Michael
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Breitsohl, Jan
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Asia-Pacific journal of business administration
1
European journal of marketing
1
International journal of innovation science
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Journal of marketing management : JMM ; journal of the Academy of Marketing
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ECONIS (ZBW)
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For all to see : social risk and observable complaining on Facebook
Armstrong, Christine
;
Kulczynski, Alicia
;
Brennan, Stacey
- In:
European journal of marketing
56
(
2022
)
1
,
pp. 31-71
Persistent link: https://www.econbiz.de/10012798636
Saved in:
2
"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
Saved in:
3
Emergence of social media as new normal during COVID-19 pandemic : a study on innovative complaint handling procedures in the context of banking industry
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
International journal of innovation science
14
(
2022
)
3/4
,
pp. 405-427
Persistent link: https://www.econbiz.de/10013375150
Saved in:
4
Cue the complaint : the visual cues of Facebook business pages and their influence on consumer complaint behaviour
Armstrong, Christine
;
Kulczynski, Alicia
;
Brennan, Stacey
- In:
Journal of marketing management : JMM ; journal of the …
37
(
2021
)
11/12
,
pp. 1027-1057
Persistent link: https://www.econbiz.de/10012623852
Saved in:
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