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~person:"Bruhn, Manfred"
~person:"Huang, Ming-hui"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Dienstleistungsqualität
54
Service quality
54
Qualitätsmanagement
34
Quality management
32
Theorie
23
Theory
23
Beziehungsmarketing
22
Relationship marketing
22
Dienstleistungsbetrieb
21
Dienstleistungsmanagement
14
Service management
14
Strategic management control
11
Strategisches Controlling
11
Dienstleistung
10
Deutschland
9
Germany
9
Measurement
7
Messung
7
Dienstleistungsmarketing
5
Service industry
5
Services marketing
5
Services
4
Betriebswirtschaftslehre
3
Business economics
3
Customer service
3
Economic effectiveness
3
Kundenorientierung
3
Kundenservice
3
Schweiz
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Servicepolitik
3
Switzerland
3
Wirtschaftlichkeit
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Auditierung
2
Automation
2
Automatisierung
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2
Controlling
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Bruhn, Manfred
Huang, Ming-hui
Rahman, Zillur
8
Talib, Faisal
7
Dahlgaard-Park, Su Mi
6
Qureshi, M. N.
6
Wirtz, Jochen
6
Gustafsson, Anders
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Rust, Roland T.
5
Brady, Michael K.
4
Calabrese, Armando
4
Cheng, T. C. E.
4
Edvardsson, Bo
4
Gong, Taeshik
4
Izogo, Ernest Emeka
4
Jaakkola, Elina
4
Kowalkowski, Christian
4
Licht, Georg
4
Moch, Dietmar
4
O'Cass, Aron
4
Sharma, Piyush
4
Sousa, Rui
4
Tai, Yang-Fei
4
Ukko, Juhani
4
Witell, Lars
4
Wünderlich, Nancy V.
4
Anderson, Sidney
3
Barnes, Donald C.
3
Basu, Rana
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Bhola, Prabha
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Bitner, Mary Jo
3
Bowen, David E.
3
Chi, Nai-Wen
3
Frei, Frances X.
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Gerstner, Eitan
3
Grönroos, Christian
3
Hadwich, Karsten
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Journal of marketing
1
Journal of service research : JSR
1
Marketing : ZFP ; journal of research and management
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Qualitätscontrolling
1
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The service transformation process : a research agenda in the customer orientation interface
Bruhn, Manfred
;
Braun, Corina
- In:
Marketing : ZFP ; journal of research and management
38
(
2016
)
1
,
pp. 5-21
Persistent link: https://www.econbiz.de/10011566836
Saved in:
2
The service revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
3
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
4
Optimizing service productivity
Rust, Roland T.
;
Huang, Ming-hui
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 47-66
Persistent link: https://www.econbiz.de/10009737491
Saved in:
5
Qualitätscontrolling in Dienstleistungsunternehmen
Bruhn, Manfred
- In:
Qualitätscontrolling
,
(pp. 19-27)
.
2000
Persistent link: https://www.econbiz.de/10001565761
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