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~person:"Bruns, Katherina"
~person:"Edvardsson, Bo"
~subject:"Kundenintegration"
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Search: subject_exact:"Service-Dominant Logic"
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Kundenintegration
Service-dominant logic
22
Service-Dominant Logic
21
Betriebliche Wertschöpfung
9
Value creation
9
Customer value
7
Dienstleistung
7
Kundenwert
7
Services
7
Customer integration
6
Dienstleistungsmarketing
5
Beziehungsmarketing
4
Dienstleistungsinnovation
4
Innovation
4
Relationship marketing
4
Service innovation
4
Services marketing
4
Theorie
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Theory
4
Dienstleistungsqualität
3
Dienstleistungssektor
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Institutional economics
3
Institutionenökonomik
3
New product development
3
Produktentwicklung
3
Resource integration
3
Service industry
3
Service quality
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resource integration
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service-dominant logic
3
Customer satisfaction
2
Customer service
2
Innovation management
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Innovationsmanagement
2
Institutions
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Kundenservice
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Kundenzufriedenheit
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Marketing theory
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Bruns, Katherina
Edvardsson, Bo
Hughes, Tim
6
Vargo, Stephen L.
6
Akaka, Melissa Archpru
4
Hilton, Toni
4
Tronvoll, Bård
4
Balaji, M. S.
3
Barrutia, José M.
3
Blaschke, Michael
3
Echebarria, Carmen
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Grönroos, Christian
3
Helkkula, Anu
3
Jonas, Julia M.
3
Lappalainen, Inka
3
Lusch, Robert F.
3
Parida, Vinit
3
Ranjan, Kumar Rakesh
3
Read, Stuart
3
Roy, Sanjit
3
Shamim, Amjad
3
Vafeas, Mario
3
Aier, Stephan
2
Albinsson, Pia A.
2
Alexander Joseph Ibnu Wibowo
2
Altinay, Levent
2
Alves, Helena
2
Andreu, Luisa
2
Arıca, Resat
2
Baglieri, Enzo
2
Barile, Sergio
2
Behnam, Mohsen
2
Bonamigo, Andrei
2
Bove, Liliana L.
2
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2
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2
Chan, Eric S. W.
2
Chathoth, Prakash K.
2
Cobanoglu, Cihan
2
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International journal of quality and service sciences
2
Designing for service : key issues and new directions
1
Journal of service management
1
Marketing : ZFP ; journal of research and management
1
Marketing theory
1
The service industries journal
1
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ECONIS (ZBW)
6
OLC EcoSci
1
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1
Value-in-use : antecedents, dimensions, and consequences
Bruns, Katherina
;
Jacob, Frank
- In:
Marketing : ZFP ; journal of research and management
38
(
2016
)
3
,
pp. 135-149
Persistent link: https://www.econbiz.de/10011566853
Saved in:
2
Breaking free from NSD : design and service beyond new service development
Holmlid, Stefan
;
Wetter Edman, Katarina
;
Edvardsson, Bo
- In:
Designing for service : key issues and new directions
,
(pp. 95-104)
.
2017
Persistent link: https://www.econbiz.de/10011613538
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
5
Institutional logics matter when coordinating resource integration
Edvardsson, Bo
;
Kleinaltenkamp, Michael
;
Tronvoll, Bård
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 291-309
Persistent link: https://www.econbiz.de/10010461912
Saved in:
6
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
Saved in:
7
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Choo, Zhi Min
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10010160047
Saved in:
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