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~person:"Cattan-Jallet, Roxane"
~person:"Mensah, Samuel N-A"
~subject:"Kundenservice"
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Kundenservice
Beziehungsmarketing
3
Consumer behaviour
3
Customer retention
3
Customer satisfaction
3
Customer service
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenbindung
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
Customer loyalty
2
Customer service quality
2
Namibia
2
Personal banking
2
Privatkundengeschäft
2
ServQual
2
Corporate Image
1
Corporate reputation
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Customer Loyalty
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Firmenimage
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Service Quality
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Cattan-Jallet, Roxane
Mensah, Samuel N-A
Sickel, Christian
4
Limbeck, Martin
3
Pepels, Werner
3
Hyken, Shep
2
Martin, Isabel
2
Moon, Shawn D.
2
Moongela, Hilma
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Müller-Hagedorn, Lothar
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Journal of contemporary management : JMC
2
The journal of applied business research
1
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ECONIS (ZBW)
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Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
7
(
2017
)
2
,
pp. 92-103
Persistent link: https://www.econbiz.de/10011775357
Saved in:
2
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
8
(
2017
)
4
,
pp. 69-80
Persistent link: https://www.econbiz.de/10011798765
Saved in:
3
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
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