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~person:"Cattan-Jallet, Roxane"
~subject:"Kundenservice"
~subject:"Kundenzufriedenheit"
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Cattan-Jallet, Roxane
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The journal of applied business research
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Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
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