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~person:"Chaiy, Seoil"
~person:"Georgi, Dominik"
~subject:"Konsumentenverhalten"
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
The journal of services marketing
1
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ECONIS (ZBW)
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Frequency of CRM implementation activities : a customer-centric view
Kim, Molan
;
Park, Jeong Eun
;
Dubinsky, Alan J.
;
Chaiy, Seoil
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 83-93
Persistent link: https://www.econbiz.de/10009568254
Saved in:
2
The link between marketing instruments and customer perceptions
Bruhn, Manfred
;
Georgi, Dominik
;
Tuzovic, Sven
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
1
,
pp. 50-67
Persistent link: https://www.econbiz.de/10003837024
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