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~person:"Chao, Pei"
~subject:"Service quality"
~subject:"United Kingdom"
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Service quality
United Kingdom
Beziehungsmarketing
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2004-2006
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Chao, Pei
Alexander, Nicholas
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Pratten, John D.
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Rego, Arménio
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The service industries journal
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ECONIS (ZBW)
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1
Exploring the nature of the relationships between service quality and customer loyalty : an attribute-level analysis
Chao, Pei
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 95-116
Persistent link: https://www.econbiz.de/10003732988
Saved in:
2
Strengthening the quality-loyalty linkage: the role of customer orientation and interpersonal relationship
Chao, Pei
;
Fu, Hsin-Pin
;
Lu, Iuan-Yuan
- In:
The service industries journal
27
(
2007
)
3/4
,
pp. 471-494
Persistent link: https://www.econbiz.de/10003502039
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