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~person:"Chebat, Jean-Charles"
~person:"Gallan, Andrew S."
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
11
Konsumentenverhalten
11
Kundenzufriedenheit
10
Dienstleistungsqualität
8
Emotion
8
Service quality
8
Einkaufszentrum
7
Shopping center
7
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5
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5
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4
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Retail trade
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Well-being
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Appraisal Theory of Emotions
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Forgiveness
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Gesundheitswesen
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Group membership
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Inward and outward negative emotions
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Chebat, Jean-Charles
Gallan, Andrew S.
Balaji, M. S.
5
Barnes, Donald C.
4
Gustafsson, Anders
4
Martin, Drew
4
Walsh, Gianfranco
4
Collier, Joel E.
3
De Keyser, Arne
3
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3
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3
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3
McColl-Kennedy, Janet R.
3
Prayag, Girish
3
Prentice, Catherine
3
Van Vaerenbergh, Yves
3
Abulaiti, Gulimire
2
Akbari, Karl
2
Alden, Dana
2
Ali, Faizan
2
Allmann, Jan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Bartikowski, Boris
2
Beitelspacher, Lauren Skinner
2
Chan, Kimmy Wa
2
Chang, En-Chung
2
Chen, Pei-Chi
2
Chen, Qimei
2
Chi, Nai-Wen
2
Chou, Ting-Jui
2
Ciuchita, Robert
2
Davis, Lenita
2
Devlin, James
2
Donthu, Naveen
2
Ekinci, Yuksel
2
Enkawa, Takao
2
Folse, Judith Anne Garretson
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Frank, Björn
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Gambetta, Nicolás
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Journal of business research : JBR
10
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ECONIS (ZBW)
10
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1
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
2
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
5
Transformative service research : an agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10009756087
Saved in:
6
Shopping well-being at the mall : construct, antecedents, and consequences
El Hedhli, Kamel
;
Chebat, Jean-Charles
;
Sirgy, M. Joseph
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 856-863
Persistent link: https://www.econbiz.de/10009756897
Saved in:
7
Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane
;
Borges, Adilson
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
Saved in:
8
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
Saved in:
9
Special issue : Special section on retailing research
Chebat, Jean-Charles
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003736734
Saved in:
10
The role of gender and work status in shopping center patronage
Raajpoot, Nusser A.
;
Sharma, Arun
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 825-833
Persistent link: https://www.econbiz.de/10003736756
Saved in:
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