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~person:"Chen, Qimei"
~person:"Gallan, Andrew S."
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
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Kundenzufriedenheit
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5
Service quality
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Chen, Qimei
Gallan, Andrew S.
Chebat, Jean-Charles
6
Balaji, M. S.
5
Gustafsson, Anders
5
Barnes, Donald C.
4
Martin, Drew
4
Walsh, Gianfranco
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De Keyser, Arne
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Akbari, Karl
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Alden, Dana
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Ali, Faizan
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Allmann, Jan
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Babin, Barry J.
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Baker, Thomas L.
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Bartikowski, Boris
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Beitelspacher, Lauren Skinner
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Chan, Kimmy Wa
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Chang, En-Chung
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Chen, Pei-Chi
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Chi, Nai-Wen
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Chou, Ting-Jui
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Ciuchita, Robert
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Devlin, James
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Donthu, Naveen
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Eisend, Martin
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Ekinci, Yuksel
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Journal of business research : JBR
6
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ECONIS (ZBW)
6
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1
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
2
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
Transformative service research : an agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10009756087
Saved in:
5
Consumption in the public eye : the influence of social presence on service experience
He, Yi
;
Chen, Qimei
;
Alden, Dana
- In:
Journal of business research : JBR
65
(
2012
)
3
,
pp. 302-310
Persistent link: https://www.econbiz.de/10009507212
Saved in:
6
Service recommendations and customer evaluations in the international marketplace : cultural and situational contingencies
Alden, Dana
;
He, Yi
;
Chen, Qimei
- In:
Journal of business research : JBR
63
(
2010
)
1
,
pp. 38-44
Persistent link: https://www.econbiz.de/10003909526
Saved in:
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