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~person:"Cook, Sarah"
~source:"usbk"
~type:"book"
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Kundenmanagement
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Cook, Sarah
Schüller, Anne M.
8
Bruhn, Manfred
7
Geffroy, Edgar K.
6
Helmke, Stefan
6
Muther, Andreas
6
Peppers, Don
6
Rogers, Martha
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Belz, Christian
5
Eggert, Andreas
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Gouthier, Matthias H. J.
5
Hippner, Hajo
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Homburg, Christian
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Christopher, Martin
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Fink, Klaus-J.
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Fuchs, Gerhard
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Günter, Bernd
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Karmasin, Helene
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Keuper, Frank
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Payne, Adrian
4
Piller, Frank Thomas
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Pompe, Hans-Georg
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Stauss, Bernd
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Stone, Merlin
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Uebel, Matthias
4
Bauer, Hans H.
3
Bliemel, Friedhelm
3
Brown, Stanley A.
3
Buttle, Francis
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Diller, Hermann
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Egan, John
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Georgi, Dominik
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Greenberg, Paul
3
Grönroos, Christian
3
Gummesson, Evert
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Gündling, Christian
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Holland, Heinrich
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Johnson, Michael D.
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Lasko, Wolf W.
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USB Cologne (EcoSocSci)
ECONIS (ZBW)
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1
Customer care excellence : how to create an effective customer focus
Cook, Sarah
-
2011
-
6. ed.
Persistent link: https://www.econbiz.de/10008728385
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2
Customer care excellence : how to create an effective customer focus
Cook, Sarah
-
2008
-
5. ed.
Persistent link: https://www.econbiz.de/10004897133
Saved in:
3
Customer care excellence : how to create an effective customer focus
Cook, Sarah
-
2002
-
4. ed.
Persistent link: https://www.econbiz.de/10004711441
Saved in:
4
Compendium of customer service questionnaires and inventories
Cook, Sarah
-
2002
Persistent link: https://www.econbiz.de/10004744383
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5
Customer care : implementing total quality in today's service-driven organisation
Cook, Sarah
-
1992
Persistent link: https://www.econbiz.de/10004133857
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