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~person:"Dennis, Charles"
~person:"Spears, Nancy"
~subject:"Customer satisfaction"
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Point of purchase or point of frustration? : consumer frustration tendencies and response in a retail setting
Van Steenburg, Eric
;
Spears, Nancy
;
Fabrize, Robert O.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
5
,
pp. 389-400
Persistent link: https://www.econbiz.de/10010200859
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