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~person:"Gallan, Andrew S."
~subject:"Customer satisfaction"
~subject:"Service quality"
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Customer satisfaction
Service quality
Kundenzufriedenheit
4
Dienstleistungsqualität
3
Health care
3
Transformative service research
3
Well-being
3
Consumer behaviour
2
Dienstleistungssektor
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care system
2
Hospital
2
Konsumentenverhalten
2
Krankenhaus
2
Nachhaltige Entwicklung
2
Patienten
2
Patients
2
Satisfaction
2
Service industry
2
Sustainable development
2
Zufriedenheit
2
Beziehungsmarketing
1
Community well-being
1
Consumer well-being
1
Customer experience
1
Customer journey
1
Dienstleistung
1
Emotion
1
Emotions
1
Financial services
1
Hospitality services
1
Interdisciplinary research
1
Interdisziplinäre Forschung
1
Lebensqualität
1
Lebensstandard
1
Organisatorischer Wandel
1
Organizational capabilities
1
Organizational change
1
Patient ecosystem management
1
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Gallan, Andrew S.
Chebat, Jean-Charles
9
Balaji, M. S.
5
Gustafsson, Anders
5
Mattila, Anna S.
5
Barnes, Donald C.
4
Martin, Drew
4
McColl-Kennedy, Janet R.
4
O'Cass, Aron
4
Prentice, Catherine
4
Walsh, Gianfranco
4
Witell, Lars
4
Arnold, Todd J.
3
Babin, Barry J.
3
Baker, Thomas L.
3
Collier, Joel E.
3
De Keyser, Arne
3
Evanschitzky, Heiner
3
Kowalkowski, Christian
3
Krishen, Anjala S.
3
Krishnan, Balaji C.
3
Laroche, Michel
3
Li, Guoxin
3
Prayag, Girish
3
Van Vaerenbergh, Yves
3
Abulaiti, Gulimire
2
Akbari, Karl
2
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Allmann, Jan
2
Anderson, Laurel
2
Arsenovic, Jasenko
2
Bachrach, Daniel G.
2
Bartikowski, Boris
2
Beitelspacher, Lauren Skinner
2
Benedicktus, Ray L.
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
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Journal of business research : JBR
4
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ECONIS (ZBW)
4
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1
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
2
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
Transformative service research : an agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10009756087
Saved in:
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