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~person:"Gallan, Andrew S."
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
Kundenzufriedenheit
4
Dienstleistungsqualität
3
Service quality
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Well-being
3
Consumer behaviour
2
Dienstleistungssektor
2
Gesundheitsversorgung
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Health care
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Health care system
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Hospital
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Krankenhaus
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Nachhaltige Entwicklung
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Patienten
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Patients
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Satisfaction
2
Service industry
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Sustainable development
2
Transformative service research
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Zufriedenheit
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Beziehungsmarketing
1
Community well-being
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Customer experience
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Customer journey
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Dienstleistung
1
Emotion
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Emotions
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Hospitality services
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Interdisciplinary research
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Interdisziplinäre Forschung
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Lebensqualität
1
Lebensstandard
1
Organisatorischer Wandel
1
Organizational capabilities
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Organizational change
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Patient ecosystem management
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Aufsatz in Zeitschrift
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Gallan, Andrew S.
Chebat, Jean-Charles
6
Balaji, M. S.
5
Gustafsson, Anders
5
Barnes, Donald C.
4
Martin, Drew
4
Collier, Joel E.
3
De Keyser, Arne
3
Evanschitzky, Heiner
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Krishen, Anjala S.
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McColl-Kennedy, Janet R.
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Prayag, Girish
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Prentice, Catherine
3
Van Vaerenbergh, Yves
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Walsh, Gianfranco
3
Woisetschläger, David
3
Alden, Dana
2
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Beitelspacher, Lauren Skinner
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chen, Qimei
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Davis, Lenita
2
Devlin, James
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Donthu, Naveen
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Eisend, Martin
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Ekinci, Yuksel
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Folse, Judith Anne Garretson
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Ghanbarpour, Tohid
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Giebelhausen, Michael
2
Gloor, Peter A.
2
Grégoire, Yany
2
Guo, Lin
2
Gäthke, Jana
2
He, Yi
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Holmqvist, Jonas
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Journal of business research : JBR
4
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ECONIS (ZBW)
4
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1
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
2
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
Transformative service research : an agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10009756087
Saved in:
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