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~person:"Gustafsson, Anders"
~person:"Lovelock, Christopher H."
~person:"Vargo, Stephen L."
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Search: subject_exact:"Dienstleistung"
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Dienstleistung
43
Services
27
Innovation
15
Dienstleistungssektor
14
Marketing
12
Service industry
12
Betriebliche Wertschöpfung
9
Beziehungsmarketing
9
Relationship marketing
9
Service innovation
9
Value creation
9
Marketing theory
8
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8
Service-Dominant Logic
8
Service-dominant logic
8
Dienstleistungsinnovation
7
Dienstleistungsmarketing
7
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7
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7
Services marketing
7
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5
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5
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4
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4
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4
Theorie
4
Theory
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Consumer behaviour
3
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3
Customer satisfaction
3
Dienstleistungsmanagement
3
Dienstleistungsqualität
3
History of economic thought
3
Konsumentenverhalten
3
Kritik
3
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3
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3
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Gustafsson, Anders
Lovelock, Christopher H.
Vargo, Stephen L.
Bruhn, Manfred
92
Merz, Joachim
82
Corsten, Hans
70
Gössinger, Ralf
45
Meffert, Heribert
37
Leimeister, Jan Marco
35
Krcmar, Helmut
29
Wasilewski, Rainer
29
Haller, Sabine
27
Meyer, Anton
26
Hadwich, Karsten
24
Paic, Peter
24
Stauss, Bernd
24
Edvardsson, Bo
23
Ahlert, Dieter
21
Fließ, Sabine
21
Kleinaltenkamp, Michael
20
Bitner, Mary Jo
19
Görg, Holger
19
Zeithaml, Valarie A.
18
Grönroos, Christian
17
Oberlander, Willi
17
Weinkopf, Claudia
17
Witell, Lars
17
Berry, Leonard L.
16
Gallouj, Fai͏̈z
13
Ganz, Walter
13
Hipp, Christiane
13
Bullinger, Hans-Jörg
12
Kowalkowski, Christian
12
Lusch, Robert F.
12
Parasuraman, A.
12
Richter, Magnus
12
Zwick, Markus
12
Crinò, Rosario
11
Geishecker, Ingo
11
Gremler, Dwayne D.
11
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Journal of business research : JBR
5
European journal of marketing : EJM
4
Journal of service research
3
Handbook of service science ; [Vol. 1]
2
Marketing theory
2
The journal of services marketing
2
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1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
European management journal
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Industrial marketing management : the international journal for industrial and high-tech firms
1
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1
Journal of macromarketing : examining the interactions among markets, marketing, and society
1
Journal of service research : JSR
1
Prentice-Hall series in marketing
1
The handbook of innovation and services : a multi-disciplinary perspective
1
University of Michigan Business School management series
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ECONIS (ZBW)
36
USB Cologne (EcoSocSci)
7
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43
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date (oldest first)
1
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
4
The SAGE handbook of service-dominant logic
Vargo, Stephen L.
(
ed.
);
Lusch, Robert F.
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10012040756
Saved in:
5
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
6
Essentials of services marketing
Wirtz, Jochen
;
Lovelock, Christopher H.
-
2018
-
3rd edition
Persistent link: https://www.econbiz.de/10013547381
Saved in:
7
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
8
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
9
Fostering a trans-disciplinary perspectives of service ecosystems
Lusch, Robert F.
;
Vargo, Stephen L.
;
Gustafsson, Anders
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2957-2963
Persistent link: https://www.econbiz.de/10011507855
Saved in:
10
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
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