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~person:"Gustafsson, Anders"
~person:"Lovelock, Christopher H."
~person:"Wasilewski, Rainer"
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Search: subject_exact:"Dienstleistung"
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Dienstleistung
32
Freier Beruf
25
Services
15
Deutschland
14
Dienstleistungssektor
14
Innovation
13
Freie Berufe
12
Professional services
12
Marketing
10
Service industry
10
Germany
8
Service innovation
8
Dienstleistungsinnovation
7
Innovation management
7
Innovationsmanagement
7
Bayern
5
Beziehungsmarketing
5
Relationship marketing
5
Wahlverhalten
5
Berufsbild
4
Betriebliche Wertschöpfung
4
Dienstleistungsmarketing
4
Management
4
Services marketing
4
Value creation
4
Berufssituation
3
Consumer behaviour
3
Customer integration
3
Customer satisfaction
3
Customer service
3
Dienstleistungsqualität
3
Fallstudiensammlung
3
Konsumentenverhalten
3
Kundenintegration
3
Kundenservice
3
Kundenzufriedenheit
3
Schweiz
3
Selbstständige
3
Self-employed
3
Service quality
3
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Book / Working Paper
43
Article
15
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11
Aufsatz in Zeitschrift
11
Graue Literatur
7
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7
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4
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1
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1
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1
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1
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English
27
German
25
Undetermined
6
Author
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Gustafsson, Anders
Lovelock, Christopher H.
Wasilewski, Rainer
Bruhn, Manfred
92
Merz, Joachim
82
Corsten, Hans
70
Gössinger, Ralf
45
Meffert, Heribert
37
Leimeister, Jan Marco
35
Krcmar, Helmut
29
Haller, Sabine
27
Meyer, Anton
26
Hadwich, Karsten
24
Paic, Peter
24
Stauss, Bernd
24
Edvardsson, Bo
23
Ahlert, Dieter
21
Fließ, Sabine
21
Kleinaltenkamp, Michael
20
Bitner, Mary Jo
19
Görg, Holger
19
Zeithaml, Valarie A.
18
Grönroos, Christian
17
Oberlander, Willi
17
Weinkopf, Claudia
17
Witell, Lars
17
Berry, Leonard L.
16
Vargo, Stephen L.
15
Gallouj, Fai͏̈z
13
Ganz, Walter
13
Hipp, Christiane
13
Bullinger, Hans-Jörg
12
Kowalkowski, Christian
12
Lusch, Robert F.
12
Parasuraman, A.
12
Richter, Magnus
12
Zwick, Markus
12
Crinò, Rosario
11
Geishecker, Ingo
11
Gremler, Dwayne D.
11
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Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe
8
Institut für Freie Berufe <Nürnberg>
8
Stiftung zur Förderung der Wissenschaftlichen Forschung über Wesen und Bedeutung der Freien Berufe
5
University of Michigan / Business School
1
Published in...
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Schriftenreihe des Instituts für Freie Berufe an der Friedrich-Alexander-Universität Erlangen-Nürnberg
9
Journal of business research : JBR
5
Journal of service research
3
Advances in services innovations
1
European journal of marketing : EJM
1
Freie Berufe - Einkommen und Steuern (FB€St) : Beiträge aus Wissenschaft, Praxis und Politik
1
Handbook of service science ; [Vol. 1]
1
Journal of service research : JSR
1
Prentice-Hall series in marketing
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
University of Michigan Business School management series
1
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ECONIS (ZBW)
38
USB Cologne (EcoSocSci)
20
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58
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1
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
Saved in:
2
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
3
Service innovation : a new conceptualization and path forward
Gustafsson, Anders
;
Snyder, Hannah
;
Witell, Lars
- In:
Journal of service research
23
(
2020
)
2
,
pp. 111-115
Persistent link: https://www.econbiz.de/10012216495
Saved in:
4
Upframing service design and innovation for research impact
Patrício, Lia
;
Gustafsson, Anders
;
Fisk, Raymond P.
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 3-16
Persistent link: https://www.econbiz.de/10011855771
Saved in:
5
Essentials of services marketing
Wirtz, Jochen
;
Lovelock, Christopher H.
-
2018
-
3rd edition
Persistent link: https://www.econbiz.de/10013547381
Saved in:
6
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
7
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
8
Fostering a trans-disciplinary perspectives of service ecosystems
Lusch, Robert F.
;
Vargo, Stephen L.
;
Gustafsson, Anders
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2957-2963
Persistent link: https://www.econbiz.de/10011507855
Saved in:
9
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
10
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
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