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~person:"Gustafsson, Anders"
~person:"Yang, Zhiyong"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
13
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Dienstleistung
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Innovation
5
Services
5
Socialization
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Value creation
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Betriebliche Wertschöpfung
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Customer satisfaction
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Dienstleistungsqualität
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Service industry
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Service quality
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Sozialisation
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Uncertainty avoidance
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Beziehungsmarketing
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Children
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Corporate Social Responsibility
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Dienstleistungsinnovation
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Eltern
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Emotion
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Brand image
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Gustafsson, Anders
Yang, Zhiyong
Chebat, Jean-Charles
6
Balaji, M. S.
5
Barnes, Donald C.
4
Gallan, Andrew S.
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Chan, Kimmy Wa
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Chen, Pei-Chi
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Chi, Nai-Wen
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Holmqvist, Jonas
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Journal of business research : JBR
4
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ECONIS (ZBW)
4
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1
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
2
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
3
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
4
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
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