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~person:"Herrmann, Andreas"
~person:"Mattila, Anna S."
~subject:"Quality management"
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Quality management
Beziehungsmarketing
86
Relationship marketing
86
Consumer behaviour
43
Konsumentenverhalten
43
Theorie
23
Theory
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Customer satisfaction
20
Kundenzufriedenheit
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Dienstleistungsqualität
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Service quality
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Deutschland
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Germany
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Beschwerdemanagement
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Complaint management
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Product management
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Product quality
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Herrmann, Andreas
Mattila, Anna S.
Bruhn, Manfred
14
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5
Dwivedi, Yogesh Kumar
4
Payne, Adrian
4
Smith, Alan D.
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Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Marketing in kleinen und mittleren Unternehmen
1
Zeitschrift für Planung : ZP
1
Source
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ECONIS (ZBW)
4
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1
Qualitätsmanagement von Dienstleistungen in kleinen und mittleren Unternehmen
Herrmann, Andreas
;
Vollmer, Ingrid
- In:
Marketing in kleinen und mittleren Unternehmen
,
(pp. 341-354)
.
2000
Persistent link: https://www.econbiz.de/10001512046
Saved in:
2
Kundenorientierte Produktgestaltung
Hertel, Günter
;
Virt, Wilfried
;
Huber, Frank
;
Akao, Yōji
-
2000
Persistent link: https://www.econbiz.de/10001463917
Saved in:
3
Marktorientiertes Qualitätsmanagement - das Beispiel der Deutschen Bahn AG
Herrmann, Andreas
- In:
Zeitschrift für Planung : ZP
9
(
1998
)
2
,
pp. 181-198
Persistent link: https://www.econbiz.de/10001245887
Saved in:
4
From value-orientated quality improvement to customer satisfaction : a case study for passenger cars
Herrmann, Andreas
- In:
Customer retention in the automotive industry : …
,
(pp. 93-115)
.
1997
Persistent link: https://www.econbiz.de/10001299164
Saved in:
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