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~person:"Inn, Teoh Cheng"
~person:"Surya Dharamdass"
~source:"econis"
~type_genre:"Aufsatz in Zeitschrift"
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Inn, Teoh Cheng
Surya Dharamdass
Fernando, Yudi
47
Zailani, Suhaiza
5
Ikhsan, Ridho Bramulya
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Wahyuni-TD, Ika Sari
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International journal of business excellence
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International journal of productivity and quality management : IJPQM
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International journal of services and operations management
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ECONIS (ZBW)
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Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
2
Enablers of contact centre service excellence : a practioner's perspective
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 381-396
Persistent link: https://www.econbiz.de/10011734410
Saved in:
3
An investigating into the dimensions of training effectiveness on post training outcomes of quality management system
Inn, Teoh Cheng
;
Zailani, Suhaiza
;
Thurasamy Ramayah
; …
- In:
International journal of productivity and quality …
5
(
2010
)
2
,
pp. 171-199
Persistent link: https://www.econbiz.de/10003944107
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