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~person:"Johnson, Michael D."
~source:"usbk"
~type:"book"
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Johnson, Michael D.
Schüller, Anne M.
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Bruhn, Manfred
7
Geffroy, Edgar K.
6
Helmke, Stefan
6
Muther, Andreas
6
Peppers, Don
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5
Cook, Sarah
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Eggert, Andreas
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Gouthier, Matthias H. J.
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Stauss, Bernd
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Uebel, Matthias
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Bauer, Hans H.
3
Bliemel, Friedhelm
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Brown, Stanley A.
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Buttle, Francis
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Diller, Hermann
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Egan, John
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Georgi, Dominik
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Greenberg, Paul
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Grönroos, Christian
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Gummesson, Evert
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Holland, Heinrich
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USB Cologne (EcoSocSci)
ECONIS (ZBW)
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Kundenorientierung und Markthandlung
Johnson, Michael D.
-
2001
Persistent link: https://www.econbiz.de/10004740272
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2
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.
;
Gustafsson, Anders
-
2000
-
1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004604801
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3
Customer orientation and market action
Johnson, Michael D.
-
1998
Persistent link: https://www.econbiz.de/10004359533
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