//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Kleinaltenkamp, Michael"
~person:"Krenz, Astrid"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Services"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Services
7
Dienstleistung
5
Dienstleistungssektor
4
Service industry
4
Dienstleistungsqualität
3
Service quality
3
Concentration
2
Customer service
2
EU countries
2
EU-Staaten
2
European Union
2
Kundenservice
2
Market concentration
2
Theorie
2
Theory
2
Unternehmenskonzentration
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Business process management
1
Comparison
1
Competitiveness
1
Complaint management
1
Consumer behaviour
1
Coping
1
Customer accepntance
1
Customer satisfaction
1
Deutschland
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
1
Distribution channel
1
France
1
Frankreich
1
Frontline service employees
1
Germany
1
Goods
1
Greece
1
Griechenland
1
Güter
1
Humour
1
Knowledge Spillovers
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
7
Konferenzschrift
4
Working Paper
4
Aufsatzsammlung
3
Collection of articles of several authors
3
Lehrbuch
3
Sammelwerk
3
Textbook
2
Aufsatz im Buch
1
Book section
1
Conference proceedings
1
Hochschulschrift
1
Thesis
1
more ...
less ...
Language
All
English
6
German
1
Author
All
Kleinaltenkamp, Michael
Krenz, Astrid
Edvardsson, Bo
15
Witell, Lars
13
Gustafsson, Anders
11
Rubalcaba-Bermejo, Luis
11
Vargo, Stephen L.
11
Gallouj, Fai͏̈z
9
Kowalkowski, Christian
9
Tronvoll, Bård
9
Jaakkola, Elina
8
Lusch, Robert F.
8
Brown, Stephen Walter
7
Grönroos, Christian
7
Kristensson, Per
7
Parasuraman, A.
7
Benoit, Sabine
6
Berry, Leonard L.
6
Gebauer, Heiko
6
Helkkula, Anu
6
Huang, Ming-Hui
6
Kindström, Daniel
6
McColl-Kennedy, Janet R.
6
Ostrom, Amy L.
6
Patrício, Lia
6
Voss, Christopher A.
6
Bowen, David E.
5
Finsterwalder, Jörg
5
Hoekman, Bernard M.
5
Paluch, Stefanie
5
Parida, Vinit
5
Reynoso, Javier
5
Russell-Bennett, Rebekah
5
Utkarsh
5
Wyszkowska-Kuna, Joanna
5
Aas, Tor Helge
4
Agarwal, Renu
4
Anderson, Laurel
4
Bitner, Mary Jo
4
Bonamy, Joël
4
Brodie, Roderick J.
4
more ...
less ...
Published in...
All
Applied econometrics and international development
1
Journal of business economics : JBE
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of macromarketing : examining the interactions among markets, marketing, and society
1
Journal of service theory and practice : JSTP
1
Regional and sectoral economic studies : RSES
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
2
Customer acceptance of tradable service contracts
Geiger, Ingmar
;
Kluckert, Manuel
;
Kleinaltenkamp, Michael
- In:
Journal of business economics : JBE
87
(
2017
)
2
,
pp. 155-183
Persistent link: https://www.econbiz.de/10011707316
Saved in:
3
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
4
Services sectors’ concentration and countries’ specialization patterns in the European Union : a comparative analysis with a special focus on France, Germany, Greece, and the UK...
Krenz, Astrid
- In:
Regional and sectoral economic studies : RSES
14
(
2014
)
1
,
pp. 23-32
Persistent link: https://www.econbiz.de/10011406921
Saved in:
5
Services sectors’ concentration : the European Union and the New Economic Geography
Krenz, Astrid
- In:
Applied econometrics and international development
13
(
2013
)
2
,
pp. 27-44
Persistent link: https://www.econbiz.de/10010385436
Saved in:
6
Property rights design and market process : implications for market theory, marketing theory, and S-D logic
Haase, Michaela
;
Kleinaltenkamp, Michael
- In:
Journal of macromarketing : examining the interactions …
31
(
2011
)
2
,
pp. 148-159
Persistent link: https://www.econbiz.de/10009154834
Saved in:
7
Leistungsbündel als Absatzobjekte : ein Ansatz zur Überwindung der Dichotomie von Sach- und Dienstleistungen
Engelhardt, Werner Hans
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
45
(
1993
)
5
,
pp. 395-426
Persistent link: https://www.econbiz.de/10001143212
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->