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~person:"Li, Yi"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Consumer behaviour
3
Customer service
3
Kundenservice
3
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Relationship marketing
2
Robot
2
Roboter
2
Service quality
2
CASR
1
Customer characteristics
1
Customer delight
1
Customer entitlement
1
Customer expectation
1
Customer revenge
1
Delight offers
1
Dienstleistung
1
Dienstleistungssektor
1
Innovation adoption
1
Innovationsakzeptanz
1
Robot characteristics
1
Role theory
1
Service encounter
1
Service industry
1
Service setting
1
Services
1
ability
1
anthropomorphism
1
autonomy
1
customer acceptance
1
role clarity
1
service encounter
1
service robot
1
technology acceptance model
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English
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Li, Yi
Gustafsson, Anders
8
Miao, Li
7
Gierl, Heribert
5
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
5
Barnes, Donald C.
4
Gelbrich, Katja
4
Jerath, Kinshuk
4
McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Netessine, Serguei
4
Rui, Huaxia
4
Seger-Guttmann, Tali
4
Sirianni, Nancy J.
4
Baker, Melissa A.
3
Bambauer, Silke
3
Bolton, Ruth N.
3
Collier, Joel E.
3
Ferraro, Carla
3
Groth, Markus
3
Hellström, Daniel
3
Huang, Zhuowei
3
Larivière, Bart
3
Paswan, Audhesh
3
Prentice, Catherine
3
Roschk, Holger
3
Sands, Sean
3
Sharma, Piyush
3
Sousa, Rui
3
Torres, Edwin N.
3
Tsarenko, Yelena
3
Vakulenko, Yulia
3
Verma, Rohit
3
Vilnai-Yavetz, Iris
3
Walsh, Gianfranco
3
Witell, Lars
3
Xie, Lishan
3
Alavi, Sascha
2
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International journal of consumer studies
1
Journal of retailing
1
Journal of service theory and practice
1
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ECONIS (ZBW)
3
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1
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
2
Effect of customer's perception on service robot acceptance
Li, Yi
;
Wang, Chongli
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1241-1261
Persistent link: https://www.econbiz.de/10013328268
Saved in:
3
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
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