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Liu, Jing
Qu, Hailin
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International journal of hospitality management
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Tourism management : research, policies, practice
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A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing
;
Washburn, Isaac
;
Qu, Hailin
- In:
International journal of hospitality management
79
(
2019
),
pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
Saved in:
2
The spillover effects of management influence tactics on customer-directed outcomes
Liu, Jing
;
Qu, Hailin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 143-156
Persistent link: https://www.econbiz.de/10012004917
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