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~person:"Mattila, Anna S."
~subject:"Fundraising"
~subject:"USA"
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Fundraising
USA
Beziehungsmarketing
37
Relationship marketing
37
Consumer behaviour
28
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28
Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungsqualität
17
Service quality
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Beschwerdemanagement
12
Complaint management
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Lieferantenmanagement
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service recovery
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Mattila, Anna S.
Smith, Alan D.
19
Kumar, V.
8
Walsh, Gianfranco
7
Han, Heesup
6
Johnson, Michael D.
6
Thomas, Sujo
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Hollebeek, Linda D.
5
Jang, Soocheong
5
Beatty, Sharon E.
4
Bhatt, Viral
4
Gourio, François
4
Gremler, Dwayne D.
4
Hennig-Thurau, Thorsten
4
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Lucas, Robert W.
4
Netessine, Serguei
4
Rudanko, Leena
4
Singh, Jasjit
4
Skiera, Bernd
4
Teng, Nina
4
Bittschi, Benjamin
3
Boenigk, Silke
3
Bolton, Ruth N.
3
Chen, Tom
3
Dwenger, Nadja
3
Eggert, Andreas
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Ehrlich, Evelyn
3
Eisingerich, Andreas B
3
Elhauge, Einer
3
Enkel, Ellen
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Fanelli, Duke
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Gulati, Ranjay
3
Ha, Jooyeon
3
Knittel, Christopher R.
3
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The journal of services marketing
2
Cornell hospitality quarterly : CQ
1
International journal of hospitality management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of service management
1
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ECONIS (ZBW)
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1
The social influence of other consumers on consumers’ reward donations
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
77
(
2019
),
pp. 504-511
Persistent link: https://www.econbiz.de/10011988872
Saved in:
2
Powerful or powerless customers : the influence of gratitude on engagement with CSR
Mattila, Anna S.
;
Wu, Luorong
;
Choi, Choongbeom
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 519-528
Persistent link: https://www.econbiz.de/10011615541
Saved in:
3
A branding model for web search engines
Zhang, Lu
;
Jansen, Bernard J.
;
Mattila, Anna S.
- In:
International journal of internet marketing and …
7
(
2012
)
3
,
pp. 195-216
Persistent link: https://www.econbiz.de/10009576341
Saved in:
4
Antecedents to participation in corporate social responsibility programs
Mattila, Anna S.
;
Hanks, Lydia
- In:
Journal of service management
23
(
2012
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10009666544
Saved in:
5
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
6
The relationship of sales and marketing expenses to hotel performance in the United States
O'Neill, John
;
Hanson, Bjorn
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
49
(
2008
)
4
,
pp. 355-363
Persistent link: https://www.econbiz.de/10003774190
Saved in:
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