Rafiki, Ahmad; Hidayat, Sutan Emir; Al Abdul Razzaq, Deema - In: International Journal of Organizational Analysis 27 (2019) 1, pp. 187-205
Purpose: The purpose of this paper is to investigate the relationship between customer relationship management (CRM) dimensions (i.e. top management support, customer orientation, training orientation, customer data, customer information-processing and integration) and organizational...