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~person:"Nicolau-Gonzálbez, Juan L."
~subject:"Relationship marketing"
~subject:"Unternehmenserfolg"
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Relationship marketing
Unternehmenserfolg
2004
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Bank
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Beziehungsmarketing
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Dienstleistungsqualität
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Nicolau-Gonzálbez, Juan L.
Ha, Hong Youl
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The service industries journal
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Explaining consumer complaining behaviour in double deviation scenarios : the banking services
Casado-Díaz, Ana B.
;
Nicolau-Gonzálbez, Juan L.
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1659-1668
Persistent link: https://www.econbiz.de/10003928652
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2
Assessing performance in services : the travel agency industry
Sellers Rubio, Ricardo
;
Nicolau-Gonzálbez, Juan L.
- In:
The service industries journal
29
(
2009
)
5/6
,
pp. 653-667
Persistent link: https://www.econbiz.de/10003880551
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